Knowledge Management Software: Customer Support, Employee Training, Help Desk, Article Publishing and Editing 

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Salesforce.com CRM
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Help Desk Software | IT Support Desk | PHP HelpDesk Software for ...
Powerful Self-service Help Desk and Knowledge Base Software ... WSS Helpdesk Software drastically reduces in-bound customer support and improves customer ... Innovative Support Desk, Knowledge Base and Staff Training, All in One Solution ... WYSIWYG editing; Drag-n-drop category management; Drafts and auto-saving ...
http://www.web-site-scripts.com/help-desk-software
Customer Support Software | Online Support Software for Customer ...
Leading Customer Support System, and Knowledge Base Software ... Innovative Online Customer Support, Knowledge Base and Staff Training, All in One Solution ... WYSIWYG editing; Drag-n-drop category management; Drafts and auto-saving ... will provide you with basic steps and features of help desk knowledge base. ...
http://www.web-site-scripts.com/customer-support-software
Collaborative software - Wikipedia, the free encyclopedia
Please help improve this article by adding citations to reliable sources. .... Additionally, collaborative software should support project management functions ... Collaborative software provides areas that support multi-user editing with .... collaborative management of tasks and documents within a knowledge-based ...
http://en.wikipedia.org/wiki/Collaborative_software
Call Center, Bug Tracking and Project Management Tools for Linux
The knowledge base can be used by customer support personnel to find answers to common ... Help-Desk Management/Call Tracking: Most Help-Desk Management systems are similar to ...... Variety of training classes offered, also consulting. .... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html
KM Software News: Consona Knowledge Management Wins Industry Award
Consona Knowledge Management Named to KMWorld's 2009 Trend-Setting Product List ... a comprehensive support portal for customer self-help, a knowledge repository designed for rapid capture and easy editing, ... KMWorld's Trend- Setting Product List of 2009 and accompanying article will be featured in the September ...
http://www.consona.com/news/kmworld-consona-km-award.aspx
New Version of Knowledge Management Software: lexiCan 3
Jun 29, 2009 ... New Version of Knowledge Management Software: lexiCan 3 ... and knowledgebases within a network with one click, making publishing as easy as editing. The software remains simple; no special training is required. ... The article tree can be structured in the application's Outline section. ...
http://newsbreaks.infotoday.com/Digest/New-Version-of-Knowledge-Management-Software-...


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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