Knowledge Management Software: Customer Support, Employee Training, Help Desk, Multiple Licenses 

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IT Service Management
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.

Web Listings
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution – manage ... Launch self-service web help desk; Eliminate repeat support requests ... Management Software usage enables up to 30% savings on customer support and ... Reduce employee training time. Keep corporate knowledge integrity ...
http://www.web-site-scripts.com/knowledge-management/overview.html
BMC Remedy IT Service Management Suite - BMC Software
Reduce complexity and make customer support, change, asset, and request management a seamless ... A full set of IT service management applications that share a native, ... and service desk performance against SLAs; Asset and software license ... and knowledge management processes; Reduce IT support costs through ...
http://www.remedy.com/
Information Technology Infrastructure Library - Wikipedia, the ...
3.1 Service Support. 3.1.1 Service Desk / Service Request Management .... and report it in documentation to be available for the first-line and second line of the help desk. ..... SAM represents the software component of IT asset management. ... and the Universal Service Management Body of Knowledge (USMBOK), ...
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
Management Software - HP OpenView technical support
HP OpenView Technical Support for internet management software products. ... Save time performing searches by accessing our knowledge base for technical solutions ... Introducing VILT - The value of training without the travel ... Licenses & Passwords » Software - integrations Requires an active contract to access. ...
http://h20230.www2.hp.com/
Knowledge Management Software - PHPKB Knowledge Base Software
Use it to provide training for new staff to ensure they get the same information time and ... Knowledge Base Management Software; Customer Support Help Desk ...
http://www.knowledgebase-script.com/phpkb.php
Help Desk, IT Help Desk Software, Web based Helpdesk Application ...
ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. ... Web-based knowledge-base system for users and technicians to search and add the ... The Asset management also comes with Software compliance & license ... Webinar Image. Customer Support Desk Software ...
http://www.manageengine.com/products/service-desk/index.html


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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