Knowledge Management Software: Customer Support, Employee Training, Help Desk, Role Management 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution ... Launch self-service web help desk; Eliminate repeat support requests ... Reduce employee training time. Keep corporate knowledge integrity ... Wiki Software | Business Knowledge Management | Help Desk Software for Customer Support ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... feedback loops help your staff improve knowledge items based on customer input ... to share knowledge, reduce customer support and cut staff training costs, including: ...
http://www.interspire.com/knowledgemanager/
Knowledge Management Software | Parature, Inc.
Knowledge Management. Customer Service Software Products from Parature Inc. ... On-Demand Customer Service, Customer Support & Help Desk Software ... The knowledgebase is an effective training vehicle for new customer support staff, ...
http://www.parature.com/knowledge-management.aspx
KNOVA Software, Inc.
Consona™ CRM and QlikView Join Up To Create Knowledge Management Analytics ... Consona Corporation Unveils Knowledge Driven Support Solution at Customer Conference ... and help desk applications automates the most critical part of customer ... KNOVA Knowledge Management - Intelligent Customer Experience solutions. ...
http://www.knova.com/
Open Directory - Reference: Knowledge Management: Software
Oct 15, 2009 ... TaskBlaster - Software being developed to share knowledge and provide task management and help desk solutions over the Internet. ...
http://www.dmoz.org/Reference/Knowledge_Management/Software/
Knowledge Management Software System - Knowledge Base Tools ...
You can tailor our knowledge management software as a service to support ... community for CRM best practice guides, training, and discussions. ... CRM Demo View Salesforce CRM product demos and learn how CRM can help your business succeed. ... Help Desk Software · Knowledge Management Software · Live Chat Software ...
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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