Knowledge Management Software: Customer Support, Employee Training, Help Desk 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution – manage ... Launch self-service web help desk; Eliminate repeat support requests ... Management Software usage enables up to 30% savings on customer support and ... Reduce employee training time. Keep corporate knowledge integrity ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Knowledge Management Software | Parature, Inc.
Knowledge Management. Customer Service Software Products from Parature Inc. ... On-Demand Customer Service, Customer Support & Help Desk Software ... The knowledgebase is an effective training vehicle for new customer support staff, ...
http://www.parature.com/knowledge-management.aspx
Knowledge Management Software, Knowledge Management System from ...
Online Customer Service, Help Desk Software. Customer Service Management Software ... Our knowledge management software - the Novo Knowledge Base Enterprise Edition provides you ... Centralized Policies, Procedures and Employee Training for HR Managers ... Customer Support/Self Help for Customer Service Managers ...
http://www.novosolutions.com/knowledge-management-software/
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... feedback loops help your staff improve knowledge items based on customer input ... to share knowledge, reduce customer support and cut staff training costs, including: ...
http://www.interspire.com/knowledgemanager/
Knowledge Management Software System - Knowledge Base Tools ...
Answer customer service questions from a single knowledge base - pull ... You can tailor our knowledge management software as a service to support ... community for CRM best practice guides, training, and discussions. ... CRM Demo View Salesforce CRM product demos and learn how CRM can help your business succeed. ...
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/
Knowledge Management Software: search software, knowledge ...
Knowledge Management software. Free, interactive directory to quickly ... technology to assist customers as a live help desk employee would. ..... Lets you capture, analyze, and share knowledge from real-life projects, training or exercises. ... Powerful, affordable customer-support and help-desk solution built on ...
http://www.capterra.com/knowledge-management-software


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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