Knowledge Management Software: Customer Support, Help Desk, Article Publishing and Editing, Role Management 

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Reveal Your Best Customer
Clarity reveals customer insights allowing you to provide more value.
www.ClearNewWorld.com
Help Desk & Asset Mgmt
Out of the box and web-based help desk solutions from Numara Software
www.NumaraSoftware.com
Help Desk Managers
Learn Help Desk Strategies 3-Day Course/$1895 | Includes Exam
www.ThinkHDI.com/training
Customer Care Software
Web-based Customer Care. Request an Online Product Demo Now.
www.Parature.com/CustomerCare
Customer Service Software
Empower Service. Turn Cross-Sell & Up-Sell Opportunities into Revenue.
www.systematicainc.com
Help Desk IT Software
Streamline IT service. Bill time, track tickets. Live demo!
www.ConnectWise.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.

Web Listings
Industry leading knowledge management software updated. New online ...
May 7, 2009 ... Knowledge management software solution and FAQ software for articles creation and management. ... Publishing of certain category with or without subcategories ... With the help of custom fields in Knowledge Base Manager Pro you can: .... We added new group operations for article editing: ...
http://www.web-site-scripts.com/blog/announces/2009/05/industry-leading-knowledge-ma...
Software Download: Knowledge Management
GeneralKB is an innovative Knowledge Management software allowing an .... It integrates all applications for creating, publishing and updating in a single user interface - including image management and editing with over 30 image tools . ... help desk and customer support solution with Ticket and Email management, ...
http://www.sharewareconnection.com/titles/knowledge-management.htm
BMC Remedy Knowledge Management
support costs while improving end-user efficiency and customer satisfaction. ... powerful knowledge content search engine that reduces IT Help Desk costs, ... Remedy Knowledge Management provides a framework for creating, publishing, ... BMC Remedy Knowledge Management Console. BMC, BMC Software, and the BMC ...
http://documents.bmc.com/products/documents/96/18/99618/99618.pdf
Call Center, Bug Tracking and Project Management Tools for Linux
The knowledge base can be used by customer support personnel to find answers to ... Help-Desk Management/Call Tracking: Most Help-Desk Management systems are similar ..... Linking and embedding is automated, thus simplifying the editing. ..... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html
Collaborative software - Wikipedia, the free encyclopedia
Please help improve this article by adding citations to reliable sources. ... Additionally, collaborative software should support project management functions , ... Collaborative software provides areas that support multi-user editing with .... collaborative management of tasks and documents within a knowledge-based ...
http://en.wikipedia.org/wiki/Collaborative_software
Open Directory - Computers: Software: Internet: Site Management ...
Oct 24, 2009 ... CentricMinds - Provides content and knowledge management solutions that enable ... DASAT - Content management software with multilingual support. ..... TiBA Solutions - iUtilities Content Management and Publishing System is flexible, ... WYSIWYG (MS WORD style) content editing, role-based workflow, ...
http://www.dmoz.org/Computers/Software/Internet/Site_Management/Content_Management/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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