Knowledge Management Software: Customer Support, Help Desk, Multiple Licenses 

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Reveal Your Best Customer
Clarity reveals customer insights allowing you to provide more value.
www.ClearNewWorld.com
Help Desk Software
Help desk software and service desk solutions. Risk Free Trial Today!
www.NumaraSoftware.com
Help Desk Management
Integrated web-based service desk. Bill time, track tickets. See demo!
www.ConnectWise.com
First Call Resolution
Resources for increasing your FCR White papers, case studies and more
www.enkata.com
Customer Relationship S/W
CRM software to improve customer service and convert prospects.
www.ACIconsulting.com/Customer
Interactive Communication
Better Service to Your Customers, Better Returns for Your Company.
www.Varolii.com
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard is a top web-based automation solution for knowledge management and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Help Desk Software, Knowledge Base & Service Desk Software
Help Desk Software and Knowledge Base Software from NovoSolutions.com ... to use web based help desk, customer support and knowledge management solutions. ... Perpetual license, annual subscription and hosted (Software as a Service) ...
http://www.novosolutions.com/
Soffront® CRM Software : Help Desk Customer Relationship ...
Customer Relationship Management (CRM) Software 1-800-SOFFRONT ... customer service, knowledge base, order processing, help desk, defect tracking, project management ... I also liked that Soffront provided floating licenses, because it gives us more for our money” ... Customer Support Software · Partner Management ...
http://www.soffront.com/
PHPKB Knowledge Base Software - Knowledge Management System
PHPKB is a powerful and robust knowledge management software solution for your business. ... have to pay any annual license fees to use PHPKB knowledge base software. ... Now your Knowledge Base Software can work in multiple languages like ... run a complete online customer support help desk solution with unlimited ...
http://www.knowledgebase-script.com/
BMC Remedy IT Service Management Suite - BMC Software
A full set of IT service management applications that share a native, ... times and service desk performance against SLAs; Asset and software license ... embedded problem and knowledge management processes; Reduce IT support costs ... Read the Gartner Magic Quadrant for the IT Service Desk. ITSM Customer Successes ...
http://www.remedy.com/
Information Technology Infrastructure Library - Wikipedia, the ...
3.1 Service Support. 3.1.1 Service Desk / Service Request Management ..... processes and technology to allow software licenses and usage to be systematically tracked, ... SAM represents the software component of IT asset management. ... and the Universal Service Management Body of Knowledge (USMBOK), developed to ...
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library
Help Desk, IT Help Desk Software, Web based Helpdesk Application ...
ITIL Ready Help Desk Software with Asset Management ... Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs ... Software license management to track software usage, license violations and ensure compliance; Software ... Webinar Image. Customer Support Desk Software ...
http://www.manageengine.com/products/service-desk/index.html


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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