Knowledge Management Software: Customer Support, Help Desk, Web Based, Article Publishing and Editing 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
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Web Listings
Software Download: Knowledge Management
GeneralKB is an innovative Knowledge Management software allowing an easy .... AJAX/PHP web based help desk and customer support solution with Ticket and ...
http://www.sharewareconnection.com/titles/knowledge-management.htm
Industry leading knowledge management software updated. New online ...
May 7, 2009 ... Knowledge management software solution and FAQ software for articles creation and management. ... Publishing of certain category with or without subcategories ... With the help of custom fields in Knowledge Base Manager Pro you can: .... We added new group operations for article editing: ...
http://www.web-site-scripts.com/blog/announces/2009/05/industry-leading-knowledge-ma...
BMC Remedy Knowledge Management
support costs while improving end-user efficiency and customer satisfaction ... Management reduces help desk cost by allowing help desk analysts to ... BMC Remedy Knowledge Management Console. BMC, BMC Software, and the BMC ... BMC Remedy Knowledge Management is fully integrated with BMC's web-based Service Request ...
http://documents.bmc.com/products/documents/96/18/99618/99618.pdf
Collaborative software - Wikipedia, the free encyclopedia
Please help improve this article by adding citations to reliable sources. .... Additionally, collaborative software should support project management functions ... Collaborative software provides areas that support multi-user editing with .... collaborative management of tasks and documents within a knowledge-based ...
http://en.wikipedia.org/wiki/Collaborative_software
Call Center, Bug Tracking and Project Management Tools for Linux
The knowledge base can be used by customer support personnel to find answers to ... Help-Desk Management/Call Tracking: Most Help-Desk Management systems are ... phone surveys, web polls, news-article and advertising placements, etc). ..... Has web and email and command-line interfaces. Zope-based. Free Software ...
http://linas.org/linux/pm.html
Open Directory - Computers: Software: Internet: Site Management ...
Oct 24, 2009 ... Claromentis Ltd - A web-based knowledge management system which integrates ... DASAT - Content management software with multilingual support. .... Iosphere Web Manager - Find web management and HTML editing software. .... Renaissance Software - Makers of XML based web publishing, e-commerce and ...
http://www.dmoz.org/Computers/Software/Internet/Site_Management/Content_Management/


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What WorksTM for Management

Using Knowledge Management Software

 By Apryl Beverly
Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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