Knowledge Management Software: Customer Support, Knowledge Database Search, Multiple Licenses 

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Computer Service Software
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ConnectWise.com/ServiceSoftware
Pitney Document Solutions
Scan, Store & Retrieve Critical Documents Quickly & Easily
www.pb.com/docimaging
IT Service Management
ITSM with unmatched flexibility & painless implementation-Free trial.
www.NumaraSoftware.com
Online Database Software
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Salesforce.com CRM
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OTS Group International
database management, adressen, leadgeneratie, incasso, fulfilment
www.otsgroup.eu
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard is a top web-based automation solution for knowledge management and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
PHPKB Knowledge Base Software - Knowledge Management System
PHPKB is a powerful and robust knowledge management software solution for your business. ... have to pay any annual license fees to use PHPKB knowledge base software. ... Now your Knowledge Base Software can work in multiple languages like ... Knowledge base content management (FAQ) and online customer support ...
http://www.knowledgebase-script.com/
Help Desk Software, Knowledge Base & Service Desk Software
The Novo Change Management Software facilitates Best Practice" processes and ... to use web based help desk, customer support and knowledge management solutions. ... Perpetual license, annual subscription and hosted (Software as a Service) versions are available. ... Help Desk Software Search, Internet Help Desk ...
http://www.novosolutions.com/
Microsoft Support
The Microsoft Help and Support home page is your portal to help and support for Microsoft ... IT-Pro's: Get the Latest Security Updates for your Microsoft software ... Search for solutions using the Advanced Knowledge Base Search ...
http://support.microsoft.com/
Knowledge management - Wikipedia, the free encyclopedia
Furthermore, these knowledge management software tools have the advantage of using the ... systems and infrastructure to support knowledge management. ...
http://en.wikipedia.org/wiki/Knowledge_management
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution ... Management Software usage enables up to 30% savings on customer support and ... Multiple ways of knowledge base publishing. Publish the whole knowledge base as ... or restore the whole database from the backup within application. ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Management Software - HP OpenView technical support
HP OpenView Technical Support for internet management software products. ... Use self-solve knowledge search Requires an active contract to access. ...
http://h20230.www2.hp.com/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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