Knowledge Management Software: Customer Support, Knowledge Database Search 

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Salesforce.com CRM
Easily Manage Customers & Contacts w/ Salesforce CRM. Free Demo!
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The Remote DBA Experts
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Service Desk Software
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Customer Address Database
Fast, Accurate, and Easy to Use Address Verification Software
www.QAS.com
Online Database Software
Customizable Business Applications For Any Company. Try QuickBase Free
www.QuickBase.com
Customer Support Software
Coordinate, track, and report on support requests & activity.
www.Issuetrak.com/Support_Demo
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Microsoft Support
Oct 21, 2009 ... The Microsoft Help and Support home page is your portal to help and support for ... IT-Pro's: Get the Latest Security Updates for your Microsoft software ... Search for solutions using the Advanced Knowledge Base Search ...
http://support.microsoft.com/
InQuira - Knowledge Management Software for Customer Support
InQuira offers knowledge management software that fuels exceptional customer service through both Web self-service and agent-assisted support channels.
http://inquira.com/
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... or Intranet with an enterprise-grade knowledge base, reducing customer support, ... Interspire Knowledge Manager makes it easy for them to share, search, rate and print ...
http://www.interspire.com/knowledgemanager/
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution ... Knowledge Management Software usage enables up to 30% savings on customer support ... Typically, a search engine is used to locate information in the system, ... or restore the whole database from the backup within application . ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Knowledge Management Software System - Knowledge Base Tools ...
Answer customer service questions from a single knowledge base - pull information ... knowledge management software keeps them on hold while agents search through ... You can tailor our knowledge management software as a service to support specific ... Customer Support Software · Database Application Development ...
http://www.salesforce.com/crm/customer-service-support/knowledge-base-system/
Knowledge Management Software, Knowledge Management System from ...
Our knowledge management software - the Novo Knowledge Base Enterprise ... Customer Support/Self Help for Customer Service Managers ... Basic and Advanced Knowledge Search: Ability to do a quick or advanced searching ... MSDE database. Microsoft SQL Server 7+. Oracle 9i+ (Requires Novo Oracle Plug-In Module) ...
http://www.novosolutions.com/knowledge-management-software/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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