Knowledge Management Software: Customer Support, Knowledge Database Search 

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Customer Care Software
Web-based Customer Care. Request an Online Product Demo Now.
www.Parature.com/CustomerCare
IT Service Management
ITSM with unmatched flexibility & painless implementation-Free trial.
www.NumaraSoftware.com
The Remote DBA Experts
Get More, Spend Less. DBA support to fit any budget.
www.remotedbaexperts.com
Salesforce.com CRM
Easily Manage Customers & Contacts w/ Salesforce CRM. Free Demo!
www.salesforce.com/CRM
LivePerson™ Chat Support
Live Chat Solutions For Businesses. Increase Online Sales. Free Trial!
Solutions.LivePerson.com/Live_Chat
Customer Support Software
Remotely Support & Repair Any PC, Mac or Mobile. Get a Free Trial!
www.Bomgar.com
Product Listings Powered by
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Microsoft Support
The Microsoft Help and Support home page is your portal to help and support for Microsoft ... IT-Pro's: Get the Latest Security Updates for your Microsoft software ... Search for solutions using the Advanced Knowledge Base Search ...
http://support.microsoft.com/
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... or Intranet with an enterprise-grade knowledge base, reducing customer support, ... Interspire Knowledge Manager makes it easy for them to share, search, rate and print ...
http://www.interspire.com/knowledgemanager/
InQuira - Knowledge Management Software for Customer Support
InQuira offers knowledge management software that fuels exceptional customer service through both Web self-service and agent-assisted support channels.
http://www.inquira.com/
PHPKB Knowledge Base Software - Knowledge Management System
PHPKB Script is a Knowledge Base Software developed in PHP & MySQL (Open Source) with ... A Knowledgebase is defined as a searchable database with answers to the questions. ... With Hundreds of options like RSS Feed Export, Advanced Search, ... Knowledge base content management (FAQ) and online customer support ...
http://www.knowledgebase-script.com/
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software solution ... Knowledge Management Software usage enables up to 30% savings on customer support ... Typically, a search engine is used to locate information in the system, ... or restore the whole database from the backup within application . ...
http://www.web-site-scripts.com/knowledge-management/overview.html
Knowledgebase Software, Knowledge Management
Fully deployed enterpruse knowledge management solution ... simple agent interface—generating exceptional cost savings and ensuring customer loyalty. ... Efficient Networks technical support experienced a 34% decrease in support calls . ... over 100 languages can be supported by nGen Knowledgebase Enterprise Search. ...
http://www.knowledgebase.net/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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