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Knowledge Management Software: Customer Support, Vendor Management, Web Based

Vendor Management
Affordable, On-Demand Vendor Management and Contract Admin.
www.eBidSystems.com
Vendor Management
Workforce management solutions for ECG customers. AGS can help!
www.AllegisGroupServices.com
Vendor Management
Find It Fast & Easy. Resources for Vendor Management
act-1.com
Total Vendor Management
Getting What You Pay For SLA, SOW, VRM, Governance & Dec Cri
www.caucusnet.com
Free Vendor Management
Record and Report Time & Expenses Free Product, No Ongoing Fees
www.TimeXchange.net
Corporate Restructuring
{Follow 6 Steps to Restructure A/P} Do It Yourself - A/P Restructuring
www.PayableRestructuring.com
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WebBoard Knowledge Base offers a community based knowledge management software platform for collecting and organizing a group's information and content. Collect, manage and search unlimited amounts of information, documents, photos, or other content. Enhance online support with sticky posts, FAQs, and search clouds. Secure document sharing and checkout system. Create self-evaluation and self-managing community with user feedback and rating system.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Dieselpoint Search is search and navigation software for enterprise data including document collections, databases, and XML. Dieselpoint has developed industry-leading advances in search technology, combining advanced full-text and linguistic techniques with high-performance data navigation to yield intuitive user interfaces not possible with other approaches. Typical applications include large-scale product catalogs, website search, document repositories, intranet search, and OEM software.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

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Web Listings
Help Desk Software, Knowledge Base & Service Desk Software
A robust, scaleable, easy to use web-based Knowledge Base Software ... easy to use web based help desk, customer support and knowledge management solutions. ...
http://www.novosolutions.com/
Knowledge Management Software | Knowledge Base Software ...
Interspire Knowledge Manager, the leading web based knowledge management software ... with an enterprise-grade knowledge base, reducing customer support, ...
http://www.interspire.com/knowledgemanager/
Soffront® CRM Software : Help Desk Customer Relationship ...
Customer Relationship Management (CRM) Software 1-800-SOFFRONT ... integrates with Sales and Marketing automation, and knowledge management software. ...
http://www.soffront.com/
Knowledge Management Software: search software, knowledge ...
100% Web based Help Desk software, Customer Support Desk software, ... Collaborative web based document management and knowledge management tool to securely ...
http://www.capterra.com/knowledge-management-software
Knowledge Management Software | Parature, Inc.
Benefits and Features of Parature Knowledge Management Software. Reduce issue resolution times and repetitive inquiries; Reduce customer support requests ...
http://www.parature.com/knowledge-management.aspx
Open Directory - Reference: Knowledge Management: Software
Oct 20, 2008 ... Union Square Software Ltd - Publisher of Internet-based knowledge and document management and portal software. Features product description ...
http://www.dmoz.org/Reference/Knowledge_Management/Software/


Guide author
By Jason Agard
Management
User Rating
8.3
out of 10
How to find an information sharing and organization solution that works for you.
An estimated $73 billion will be spent on knowledge management software by U.S. businesses in this year alone, according to strategic advisory firm AMR Research. These companies know how vitally important it is that they are able to collect, store, organize, and disseminate vital business information, whether in the service of internal brainstorming, collaboration, or operational efficiency, or as part of customer service and ... Read more
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