Knowledge Management Software: Customer Support, Web Based, Knowledge Database Search 

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IT Service Management
ITSM with unmatched flexibility & painless implementation-Free trial.
www.NumaraSoftware.com
Salesforce.com CRM
Easily Manage Customers & Contacts w/ Salesforce CRM. Free Demo!
www.salesforce.com/CRM
PSA Software
Manage projects, people, time, CRM, real-time reports, help desk, more.
www.ConnectWise.com/PSA
Customer Service Software
Hosted Customer Service & Support Software - online, Completely Free!
www.sysaidcss.com/Free_Software
RealTime Customer Service
Lower Your Service Costs By Up to 35%. Get Your Live Chat Here !
Solutions.LivePerson.com/Live_Chat
RES Desktop Management
Reduce the time spent on managing your Widnows desktop environment
www.ressoftware.com/powerfuse
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard is a top web-based automation solution for knowledge management and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Knowledge Management Software | Knowledge Base Software ...
Knowledge Management Software - Interspire Knowledge Manager ... Reduce in-bound customer support. The web-based self help interface makes it easy ... Interspire Knowledge Manager makes it easy for them to share, search, rate and print ...
http://www.interspire.com/knowledgemanager/
Knowledge Management Software | Knowledge Base Software ...
KnowledgeBase Manager Pro, the best Web2.0 knowledge management software ... Key Advantages of web-based Knowledge Base Software Usage. Customer care improvement . ... Typically, a search engine is used to locate information in the system, ... version or restore the whole database from the backup within application. ...
http://www.web-site-scripts.com/knowledge-management/overview.html
PHPKB Knowledge Base Software - Knowledge Management System
PHPKB is a powerful and robust knowledge management software solution for your ... A Knowledgebase is defined as a searchable database with answers to the questions. ... base software is a complete web based knowledge base management system as ... Knowledge base content management (FAQ) and online customer support ...
http://www.knowledgebase-script.com/
Help Desk Software, Knowledge Base & Service Desk Software
A robust, scaleable, easy to use web-based Knowledge Base Software solution for capturing ... easy to use web based help desk, customer support and knowledge management solutions. ... Help Desk Software Search, Internet Help Desk ...
http://www.novosolutions.com/
Microsoft Support
The Microsoft Help and Support home page is your portal to help and support for Microsoft ... IT-Pro's: Get the Latest Security Updates for your Microsoft software ... Search for solutions using the Advanced Knowledge Base Search ...
http://support.microsoft.com/
Knowledge Management Software: search software - Software Finder ...
Knowledge Management Software Directory >> view resources ..... Web based customer support tool to create and maintain a searchable archive of frequently ... A database for storing and searching for lessons learned and best practices. ...
http://software.forbes.com/knowledge-management-software


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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