Knowledge Management Software: Desktop, Knowledge Database Search, Role Management 

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IT Asset Manager
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Online Database Software
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Computer Service Software
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Manage-E
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Desktop Management
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard is a top web-based automation solution for knowledge management and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Knowledge Management Articles and Software from Intranet Journal ...
Intranet Case Study: Using OpenRoad's Social Software .... An alternative to traditional search and knowledge management ... Watson 2.0 is a desktop search application that searches almost any source you can think ... If you've tried to use Intranets.com's customer relationship management database in the past and ...
http://www.intranetjournal.com/km/
Personal knowledge management - Wikipedia, the free encyclopedia
From Wikipedia, the free encyclopedia. Jump to: navigation, search ... Personal Content Management - taxonomy processes and desktop search tools that enable ... Adaptive hypermedia · Comparison of knowledge base management software ...
http://en.wikipedia.org/wiki/Personal_knowledge_management
Knowledge Management Software: search software - Software Finder ...
Knowledge Management Software Directory >> view resources .... Intelligent agent software for data mining, monitoring, and extraction from web, desktop and .... Electronic performance support with role-specific user documentation for ... A database for storing and searching for lessons learned and best practices. ...
http://software.forbes.com/knowledge-management-software
RightNow Knowledge Management | Knowledge Management Software ...
Knowledge Management Software from RightNow. Our patented self-learning knowledge ... the agent desktop, business applications, data and telephony systems. ...
http://www.rightnow.com/cx-suite-knowledge-management.php
Knowledge Management Software: search software, knowledge ...
Knowledge Management software. Free, interactive directory to quickly ... Intelligent agent software for data mining, monitoring, and extraction from web, desktop and .... Electronic performance support with role-specific user documentation for ... A database for storing and searching for lessons learned and best ...
http://www.capterra.com/knowledge-management-software
Free Knowledge Management Software - PeerAware Group Chat
Knowledge management software for information sharing in the enterprise. The group chat supports file sharing and distributed search.
http://www.peeraware.com/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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