Knowledge Management Software: Desktop 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
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Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
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Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
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Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
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Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
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Web Listings
Personal knowledge management - Wikipedia, the free encyclopedia
... canvassing tools, automated knowledge harvesting tools, and Google Desktop and similar desktop content management tools. ...
http://en.wikipedia.org/wiki/Personal_knowledge_management
ADM: The Knowledge Management Desktop - Free software downloads ...
Dec 17, 2003 ... ADM is the perfect Personal Knowledge Organizing tool for anyone with a need to organize electronic information.
http://download.cnet.com/ADM-The-Knowledge-Management-Desktop/3000-2074_4-10074478.h...
ADM: The Knowledge Management Desktop 2.0 build 0.103 (Windows ...
ADM is the perfect Personal Knowledge Organizing tool for anyone with a need to organize electronic information. Knowledge Management workers, writers, ...
http://software.techrepublic.com.com/abstract.aspx?docid=684343
DeepaMehta -- Homepage
DeepaMehta is a software platform for Knowledge Management. ... DeepaMehta is a "networked semantic desktop" that replaces the traditional computer desktop. ...
http://www.deepamehta.de/
Desktop knowledge management: The role of office continuity ...
Nov 20, 2001 ... Knowledge management software is now at the point where it can be applied at the desktop, although some of the processing must be done on a ...
http://www.ikmagazine.com/xq/asp/txtSearch.business+intelligence/exactphrase.1/sid.0...
CambridgeSoft Desktop Software
CambridgeSoft offers a complete line of desktop software for chemists. ... E- Notebook: A Platform for Knowledge Management, Decision Support & Collaboration ...
http://www.cambridgesoft.com/software/


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What WorksTM for Management

Using Knowledge Management Software

 By Apryl Beverly
Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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