Knowledge Management Software: Employee Training, Customer Portals 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Open Directory - Reference: Knowledge Management: Software
Oct 15, 2009 ... Adaptive Solutions - Information management software designed for the ... companies to create and manage employee knowledge networks. ... InQuira - Offers semantic search and knowledge management solution that is used to improve customer ... knowledge and document management and portal software. ...
http://www.dmoz.org/Reference/Knowledge_Management/Software/
Knowledge Management Articles and Software from Intranet Journal ...
Intranet Journal's guide to knowledge management, document management, ... employee-maintained site that has changed the way the company interacts. .... The original concept for portal software was a place where enterprise workers could get ... If you've tried to use Intranets.com's customer relationship management ...
http://www.intranetjournal.com/km/
Knowledge Management Software, Knowledge Management System from ...
Customer Service Management Software, Customer Support Suite ... Our knowledge management software - the Novo Knowledge Base Enterprise Edition provides you ... Centralized Policies, Procedures and Employee Training for HR Managers ... Portal views- The public view can be divided so that authenticated contacts can ...
http://www.novosolutions.com/knowledge-management-software/
Soffront Knowledge management - Knowledge base and self-help to ...
Customer Relationship Management (CRM) Software ... Leverage the knowledge base as a training tool for new recruits. ... Soffront Knowledge Management for Customer/Employee Self Service provides a natural language self-service ... This interface can be a part of the Soffront CRM Portal or any intranet/extranet. ...
http://www.soffront.com/CRM/Products/KnowledgeManagement.asp
Knowledge management - Wikipedia, the free encyclopedia
Furthermore, these knowledge management software tools have the advantage ... Communications of the AIS 1 (2). http://portal.acm.org/citation.cfm?id=374117. ...
http://en.wikipedia.org/wiki/Knowledge_management
Google Directory - Reference > Knowledge Management > Software
A customer relationship management (CRM) and sales automation software tool ... that enable companies to create and manage employee knowledge networks. ... Publisher of Internet-based knowledge and document management and portal software. ... Software being developed to share knowledge and provide task management ...
http://www.google.com/Top/Reference/Knowledge_Management/Software/


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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