Knowledge Management Software: Enterprise Business (More than 2500), Article Publishing and Editing, Knowledge Database Search 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
March 2009 - The Forrester Blog For Information & Knowledge ...
Mar 24, 2009 ... Consider the business drivers that impact software adoption. ... Got more enterprise software contract negotiations questions? ... We'll be publishing the official update in Q2 2009. .... What's more important for Information & Knowledge Management .... And for creating, editing, co-authoring? ...
http://blogs.forrester.com/information_management/2009/03/index.html
Postmodern Knowledge Management
more than information and that management is more than organization. .... Knowledge management software is groupware, not post-groupware, because ...... employees use, changing the focus from publishing knowledge to brokering it. ... Similar to Tacit Knowledge, Krypteian lets users search for and contact experts on ...
http://cdn.oreilly.com/radar/r1/06-01.pdf
Call Center, Bug Tracking and Project Management Tools for Linux
At a bare minimum, a knowledge base might be an indexed set of FAQ's and mailing list ... At the low-end, CRM systems are no more than glorified address books, ... Parts tracking systems include not only a contact database for vendor ...... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html
KMWorld.com
KMWorld 100 Companies That Matter in Knowledge Management .... Inxight provides enterprise software solutions for search and .... Northern Light offers a turnkey solution including aggregating the content, updating the database daily, ... content management and dynamic publishing solutions to more than 40000 ...
http://www.kmworld.com/KMW06/Exhibitors.aspx
Pushing Knowledge Management in Web Information Systems Engineering
Knowledge Management-based Web Information Systems (k-. WIS) are a novel class of Web Information .... The Knowledge Engine Layer is the software layer that ...
http://doi.ieeecomputersociety.org/10.1109/IDEAS.2004.1319826
WIKI: A TECHNOLOGY FOR CONVERSATIONAL KNOWLEDGE MANAGEMENT AND ...
conversational knowledge management systems, may enjoy better than ... The article is organized as follows. Section II discusses conversational ..... Creating and editing Wiki pages is necessarily a simple activity ..... An important class of software applications are knowledge management systems that provide ...
http://researchwiki.peacocktech.com/images/9/96/Wiki-_A_Technology_for_Conversationa...


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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