Knowledge Management Software: Enterprise Business (More than 2500), Article Publishing and Editing 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Postmodern Knowledge Management
data mining, business intelligence dashboards, enterprise portals, e-learning, ... more than information and that management is more than organization. .... Knowledge management software is groupware, not post-groupware, because ...... employees use, changing the focus from publishing knowledge to brokering it. ...
http://cdn.oreilly.com/radar/r1/06-01.pdf
Call Center, Bug Tracking and Project Management Tools for Linux
At a bare minimum, a knowledge base might be an indexed set of FAQ's and mailing list archives indexed ... At the low-end, CRM systems are no more than glorified address books, .... Free Software/Open Source Bug Tracking/Trouble Ticketing Systems .... has handled over 2500 bug reports (well, mostly help requests! ...
http://linas.org/linux/pm.html
WritersUA Conference | Exhibition
Learn more about MadCap Software and its documentation authoring suite at ... information management, and consumer and enterprise software. ... JustSystems is one of the 2008 KMWorld 100 Companies that Matter in Knowledge Management, ... Its unique combination of editing, single sourcing, and publishing technology ...
http://www.writersua.com/ohc/exhibition.htm
KMWorld.com
KMWorld 100 Companies That Matter in Knowledge Management ... Founded by pioneers in the business intelligence (BI) industry and backed by a premier ..... content management and dynamic publishing solutions to more than 40000 companies worldwide. ... TOWER Software, the world's leading enterprise content management ...
http://www.kmworld.com/KMW06/Exhibitors.aspx
March 2009 - The Forrester Blog For Information & Knowledge ...
Mar 24, 2009 ... Got more enterprise software contract negotiations questions? ... We'll be publishing the official update in Q2 2009. .... across diverse application domains and business processes, rather than allow that intelligence to ... What's more important for Information & Knowledge Management professionals, ...
http://blogs.forrester.com/information_management/2009/03/index.html
Knowledge Management - Enterprise Content Management - August ...
August Group in Europe's largest business process management project for Insurance giant ... Aon employs 51000 people working in 550 offices in more than 120 countries. ... which vendor would be able to provide them with the right BPM software, ... 1100 users in progress - bringing it to a total of 2500 users. ...
http://www.contentmanagement365.com/Knowledge_Management/Article547.aspx


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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