Knowledge Management Software: Enterprise Business (More than 2500), Customer Support, Help Desk, Role Management 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.

Web Listings
Call Center, Bug Tracking and Project Management Tools for Linux
The knowledge base can be used by customer support personnel to find answers to ... Help-Desk Management/Call Tracking: Most Help-Desk Management systems are .... Data stored in SQL databases is more easily portable to other systems, ...... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html
SAP - Compare SAP Business Management Software
Compare the software to find the best fit for your business needs. .... Knowledge management, complaints and returns processing, and complaints/returns ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx
Introduction to Knowledge Management
Knowledge Management is one of the hottest topics today in both the ... hypertext, and the World Wide Web; help-desk technology .... In the next several years ad-hoc software will develop into comprehensive, knowledge aware enterprise ... that reduce the need to contact customer service or technical support staff. ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
Jive Named to KMWorld's 100 Companies that Matter In Knowledge ...
Feb 23, 2009 ... 23 /PRNewswire/ -- Jive Software, the Social Business Software Leader ... Matter In Knowledge Management for the second year in a row. ... About Jive Software Jive is the global leader of the enterprise Social Business Software market. Jive has more than 2500 customers worldwide, including more than ...
http://www.reuters.com/article/pressRelease/idUS133713+23-Feb-2009+PRN20090223
Course Descriptions | Information Science & Technology Program ...
Management and business perspectives on network design, estimation of ... Secure software design using UMLsec, secure design of operating systems ... Integrates the knowledge and skills from e-business and web technologies ... Of the 18- credit seminar requirement, no more than 6 should be research seminar credits. ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
Knowledge Management
Debate exists whether KM is more than a passing fad, though increasing amount of ... hypertext, and the World Wide Web; help-desk technology ... Knowledge management has become big business for such major .... In the next several years ad-hoc software will develop into comprehensive, knowledge aware enterprise ...
http://www.slideshare.net/DIPUN/knowledge-management-2166266


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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