Knowledge Management Software: Enterprise Business (More than 2500), Customer Support, Help Desk, Web Based 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.

Web Listings
Call Center, Bug Tracking and Project Management Tools for Linux
The knowledge base can be used by customer support personnel to find ... Help- Desk Management/Call Tracking: Most Help-Desk Management systems are .... A good directory for these services is the Web-based Project Management ASP Directory ...... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html
SAP - Compare SAP Business Management Software
Compare the software to find the best fit for your business needs. ... More than 1200 channel partners providing more than 700 industry-specific solutions .... Help desk/ customer service and support, advanced ... Web-enabled service and support. Knowledge management, service order management, installed base ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx
Course Descriptions | Information Science & Technology Program ...
Secure software design using UMLsec, secure design of operating systems ... Administration and management of security of enterprise information ... Integrates the knowledge and skills from e-business and web technologies to ... Of the 18-credit seminar requirement, no more than 6 should be research seminar credits. ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
Introduction to Knowledge Management
Knowledge Management is one of the hottest topics today in both the ... hypertext, and the World Wide Web; help-desk technology .... In the next several years ad-hoc software will develop into comprehensive, knowledge aware enterprise ... of knowledge based systems will be considerably more complex than current ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
Partners & Resellers | Document Management Software | Open Source ...
PrismaTek's products and services are used by more than 500 institutions in Indonesia ... customer relationship management (SugarCRM) and web content management (Joomla) .... KnowledgeTree Document Management Software. Business Intelligence: ... Knowledge Tree Implementation & Integration; Remote Help Desk Services ...
http://version.knowledgetree.com/Partners
Knowledge Management
More recently with the advent of the Web 2.0, the concept of knowledge management .... hypertext, and the World Wide Web; help-desk technology ... Knowledge management has become big business for such major .... In the next several years ad-hoc software will develop into comprehensive, knowledge aware enterprise ...
http://www.slideshare.net/DIPUN/knowledge-management-2166266


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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