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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
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Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
Web Listings
Jive Named to KMWorld's 100 Companies that Matter In Knowledge ...
Feb 23, 2009 ... 23 /PRNewswire/ -- Jive Software, the Social Business Software Leader ... Matter In Knowledge Management for the second year in a row. ... About Jive Software Jive is the global leader of the enterprise Social Business Software market. Jive has more than 2500 customers worldwide, including more than ...
http://www.reuters.com/article/pressRelease/idUS133713+23-Feb-2009+PRN20090223
Feb 23, 2009 ... 23 /PRNewswire/ -- Jive Software, the Social Business Software Leader ... Matter In Knowledge Management for the second year in a row. ... About Jive Software Jive is the global leader of the enterprise Social Business Software market. Jive has more than 2500 customers worldwide, including more than ...
http://www.reuters.com/article/pressRelease/idUS133713+23-Feb-2009+PRN20090223
Course Descriptions | Information Science & Technology Program ...
Management and business perspectives on network design, estimation of ... Secure software design using UMLsec, secure design of operating systems ... Integrates the knowledge and skills from e-business and web technologies ... Of the 18- credit seminar requirement, no more than 6 should be research seminar credits. ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
Management and business perspectives on network design, estimation of ... Secure software design using UMLsec, secure design of operating systems ... Integrates the knowledge and skills from e-business and web technologies ... Of the 18- credit seminar requirement, no more than 6 should be research seminar credits. ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
SAP - Compare SAP Business Management Software
Compare the software to find the best fit for your business needs. ... More than 1200 channel partners providing more than 700 industry-specific solutions ... Recruiting, career management, enterprise learning, employee performance management .... Web-enabled service and support. Knowledge management, service order ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx
Compare the software to find the best fit for your business needs. ... More than 1200 channel partners providing more than 700 industry-specific solutions ... Recruiting, career management, enterprise learning, employee performance management .... Web-enabled service and support. Knowledge management, service order ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx
Patricia Seybold Group - nGenera Knowledgebase 8.3
Sep 24, 2009 ... These products are considered knowledge management products because they ... Enterprise scales to support knowledgebases that contain more than 2500 Articles (the key knowledge item in nGen KB). ... CIM (Customer Interaction Management) software suite and business, rebranding the software as. ...
http://www.psgroup.com/research_967.aspx
Sep 24, 2009 ... These products are considered knowledge management products because they ... Enterprise scales to support knowledgebases that contain more than 2500 Articles (the key knowledge item in nGen KB). ... CIM (Customer Interaction Management) software suite and business, rebranding the software as. ...
http://www.psgroup.com/research_967.aspx
Press Releases - Jive Software
Jive Named to KMWorld's 100 Companies that Matter In Knowledge Management ... As well, Jive added more than 200 national and global brands to its customer ... Jive is the global leader of the enterprise Social Business Software market. Jive has more than 2500 customers worldwide, including more than 15% of the ...
http://www.jivesoftware.com/news/releases/2009/2/jive-named-to-kmworlds-100-companie...
Jive Named to KMWorld's 100 Companies that Matter In Knowledge Management ... As well, Jive added more than 200 national and global brands to its customer ... Jive is the global leader of the enterprise Social Business Software market. Jive has more than 2500 customers worldwide, including more than 15% of the ...
http://www.jivesoftware.com/news/releases/2009/2/jive-named-to-kmworlds-100-companie...
Introduction to Knowledge Management
Technologies That Support Knowledge Management ... In the next several years ad- hoc software will develop into comprehensive, knowledge aware enterprise management systems. ... The use of knowledge bases can reduce customer service costs by ... knowledge based systems will be considerably more complex than current ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
Technologies That Support Knowledge Management ... In the next several years ad- hoc software will develop into comprehensive, knowledge aware enterprise management systems. ... The use of knowledge bases can reduce customer service costs by ... knowledge based systems will be considerably more complex than current ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
