Knowledge Management Software: Enterprise Business (More than 2500), Desktop, Knowledge Database Search 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Course Descriptions | Information Science & Technology Program ...
Secure software design using UMLsec, secure design of operating systems ... Administration and management of security of enterprise information ... Integrates the knowledge and skills from e-business and web technologies to ... Of the 18-credit seminar requirement, no more than 6 should be research seminar credits. ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
ECM Software: Enterprise Content Management Software
Quickly find and compare enterprise content management software system solutions here. ... Archive Studio enables knowledge workers across any business to quickly .... document that has been previously digitized and stored in a database. ... much more quickly through the use of detailed search functions that can ...
http://www.edms-software-selection.net/enterprise-content-management-software/
SAP - Compare SAP Business Management Software
Compare the software to find the best fit for your business needs. .... Knowledge management, complaints and returns processing, and complaints/returns ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx
Knowledge Management
social software (wikis, social bookmarking, blogs, etc) .... Knowledge management has become big business for such major international .... based systems will be considerably more complex than current database development methods. ... Knowledge Management and Enterprise 2.0 Knowledge Management and Enterpris… ...
http://www.slideshare.net/DIPUN/knowledge-management-2166266
Introduction to Knowledge Management
Knowledge Management is one of the hottest topics today in both the .... Content Management: The explosion of digitally stored business-critical ... software will develop into comprehensive, knowledge aware enterprise management systems. ... be considerably more complex than current database development methods. ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
Toward a Model of Growth Stages for Knowledge Management ...
Knowledge management was introduced to the business world to help companies create, ..... desktop infrastructures can also be the basis for .... Software and systems suitable for knowledge management ... TKGL had more than 2500 binders when the court ... for Balder, they make a search in the Summation database. ...
http://inform.nu/Articles/Vol5/v5n2p079-093.pdf


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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