Knowledge Management Software: Enterprise Business (More than 2500), Employee Training, Knowledge Database Search 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
EnterpriseWizard is a top web-based automation solution for knowledge management and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.

Web Listings
Introduction to Knowledge Management
Knowledge Management is one of the hottest topics today in both the ... Knowledge Attrition: Despite the economic slowdown, voluntary employee ... software will develop into comprehensive, knowledge aware enterprise management systems. ... will be considerably more complex than current database development methods. ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html
Knowledge Management
social software (wikis, social bookmarking, blogs, etc) .... Knowledge Attrition : Despite the economic slowdown, voluntary employee turnover remains high. .... will be considerably more complex than current database development methods. ... Knowledge Management and Enterprise 2.0 Knowledge Management and Enterpris… ...
http://www.slideshare.net/DIPUN/knowledge-management-2166266
Yahoo! Groups: Groups Discussing knowledge management tool | Yahoo ...
MindManager's features make it more than just a mindmapping tool. ... The PMI- AGC has seen substantial growth since then and currently has close to 2500 members. ... Topics frequently discussed: conference management software, ..... Should have strong knowledge of database design & implementation using Erwin ...
http://groups.yahoo.com/phrase/knowledge-management-tool
Toward a Model of Growth Stages for Knowledge Management ...
Knowledge management was introduced to the business .... tions is not new: training and employee development pro- ..... Software and systems suitable for knowledge management ... TKGL had more than 2500 binders when the court ... for Balder, they make a search in the Summation database. ...
http://inform.nu/Articles/Vol5/v5n2p079-093.pdf
EDMS Software Solutions: Document Imaging and Document Management ...
Quickly find and compare document management software system here. ... Enterprise EDMS systems integrate with existing computer resources, ... Platinum - a web based document and knowledge management software. ... Information can be accessed much more quickly through the use of detailed search functions that can ...
http://www.document-management-software-system.net/software-products.html
Call Center, Bug Tracking and Project Management Tools for Linux
At a bare minimum, a knowledge base might be an indexed set of FAQ's and mailing list ... are no more than glorified address books, such as the contact management ... Parts tracking systems include not only a contact database for vendor ...... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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