Knowledge Management Software: Enterprise Business (More than 2500), Knowledge Database Search, Role Management 

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Enterprise Content Mgt
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Industry Specific Solutions: Enterprise Content Management ...
Quickly find an industry specific enterprise content management software system here. ... luitDox Platinum - a web based document and knowledge management software. ... document that has been previously digitized and stored in a database. ... much more quickly through the use of detailed search functions that can ...
http://www.edms-software-selection.net/enterprise-content-management-software-ECM/
Course Descriptions | Information Science & Technology Program ...
Management and business perspectives on network design, estimation of traffic ... Secure software design using UMLsec, secure design of operating systems and ... of large-scale enterprise database management in heterogeneous wide-area ... Integrates the knowledge and skills from e-business and web technologies to ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
SAP - Compare SAP Business Management Software
Compare the software to find the best fit for your business needs. .... Knowledge management, complaints and returns processing, and complaints/returns ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx
Knowledge Management
Knowledge management has become big business for such major international consulting ... and knowledge management software is rapidly evolving. .... systems will be considerably more complex than current database development methods. ... Knowledge Management and Enterprise 2.0 Knowledge Management and Enterpris… ...
http://www.slideshare.net/DIPUN/knowledge-management-2166266
Call Center, Bug Tracking and Project Management Tools for Linux
Lets define some of the more commonly used terms: Knowledge Base: The basic ... CRM systems are no more than glorified address books, such as the contact management ... Parts tracking systems include not only a contact database for vendor ...... CRM: Customer Relationship Management. Software that tracks customers. ...
http://linas.org/linux/pm.html
Introduction to Knowledge Management
Knowledge Management is one of the hottest topics today in both the industry world and information ... and knowledge management software is rapidly evolving. .... will be considerably more complex than current database development methods . ... must understand the role of the knowledge base in the overall KM system. ...
http://www.unc.edu/~sunnyliu/inls258/Introduction_to_Knowledge_Management.html


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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