Knowledge Management Software: Enterprise Business (More than 2500), Knowledge Database Search 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.

Web Listings
Course Descriptions | Information Science & Technology Program ...
Secure software design using UMLsec, secure design of operating systems ... Administration and management of security of enterprise information ... Integrates the knowledge and skills from e-business and web technologies to ... Of the 18-credit seminar requirement, no more than 6 should be research seminar credits. ...
http://www.ischool.pitt.edu/ist/courses/descriptions.php
Business Technology Management Best Practices Research
The Business Technology Management Global Network recommended by Wall ... Search Jobs, Career Advice, Network, Knowledge Management Think Tank .... Intel to release new low-cost and enterprise-class SSDs ... Open source and SaaS offerings rethink the database ... Organizational Learning and Knowledge Management ...
http://www.brint.com/interest.html
ECM Software: Enterprise Content Management Software
Quickly find and compare enterprise content management software system solutions here. ... Archive Studio enables knowledge workers across any business to quickly .... document that has been previously digitized and stored in a database. ... much more quickly through the use of detailed search functions that can ...
http://www.edms-software-selection.net/enterprise-content-management-software/
Knowledge Management
Knowledge management has become big business for such major ... Forester Research estimates that online storage for Global 2500 ... In the next several years ad-hoc software will develop into comprehensive, knowledge aware enterprise ... will be considerably more complex than current database development methods. ...
http://www.slideshare.net/DIPUN/knowledge-management-2166266
Patricia Seybold Group - nGenera Knowledgebase 8.3
Sep 24, 2009 ... These products are considered knowledge management products because they ... nGenera CIM offers nGen KB in two "editions:" Small Business and Enterprise. ... contain more than 2500 Articles (the key knowledge item in nGen KB). ... Management) software suite and business, rebranding the software as. ...
http://www.psgroup.com/research_967.aspx
SAP - Compare SAP Business Management Software
Compare the software to find the best fit for your business needs. .... Knowledge management, complaints and returns processing, and complaints/returns ...
http://www.sap.com/sme/solutions/businessmanagement/comparebm/index.epx


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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