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Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
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Process Mapping - TaskMap has been designed to meet the growing demand for a simple, affordable way to document and implement processes. Previous methods of process mapping (flowcharts, swim lanes, etc) have been unable to present enough detail to properly convey every step of a process. Process maps created with TaskMap allow for details regarding individual tasks (responsible roles, guidelines, resources, time, sub-processes, etc) to be presented on every task in a neatly organized manner.
Do your customer stop you in the hall to request support? Are you having trouble keeping track of all your IT knowledge? Streamline your IT service desk and knowledge management process with IssueTrak. IssueTrak's 100% Web based solution allows your IT help desk to run efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction. IssueTrak has proven effective in large and small companies around the world as a platform for a successful service desk.
For Lotus Notes/Domino users: SWING DocPublisher lets you easily organize, publish, and maintain online documentation, such as policies and procedures, work instructions and knowledge bases. Turn your documentation (.doc) into e-manuals (.html) for company intranets or the Internet.
Inmagic Presto represents a fundamentally new approach to information and knowledge management by tightly integrating, into a single environment, a knowledge repository, information search, access and discovery tools and the wisdom of the community. Inmagic Presto's unique approach yields an ideal application platform for integrating top down vetted information with bottom-up social knowledge to address an organizations most critical initiatives that span functional groups.
Dieselpoint Search is search and navigation software for enterprise data including document collections, databases, and XML. Dieselpoint has developed industry-leading advances in search technology, combining advanced full-text and linguistic techniques with high-performance data navigation to yield intuitive user interfaces not possible with other approaches. Typical applications include large-scale product catalogs, website search, document repositories, intranet search, and OEM software.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
Web Listings
Percussion Software Named to KMWorld's ''100 Companies that Matter ...
Percussion Software Named to KMWorlds 100 Companies that Matter in Knowledge Management; Developers of Rhythmyx Enterprise Content Management System ...
http://findarticles.com/p/articles/mi_m0EIN/is_2006_Feb_27/ai_n16086283
Percussion Software Named to KMWorlds 100 Companies that Matter in Knowledge Management; Developers of Rhythmyx Enterprise Content Management System ...
http://findarticles.com/p/articles/mi_m0EIN/is_2006_Feb_27/ai_n16086283
Percussion Software Named to KMWorld's ''100 Companies that Matter ...
Percussion Software Named to KMWorlds 100 Companies that Matter in Knowledge Management For Third Consecutive Year from Business Wire in Business provided ...
http://findarticles.com/p/articles/mi_m0EIN/is_2005_Feb_22/ai_n9777667
Percussion Software Named to KMWorlds 100 Companies that Matter in Knowledge Management For Third Consecutive Year from Business Wire in Business provided ...
http://findarticles.com/p/articles/mi_m0EIN/is_2005_Feb_22/ai_n9777667
change management and knowledge management Resources | BNET
Did you mean software change management (19 results), enterprise change management .... The DJSI World comprises more than 300 of the leading sustainability ...
http://resources.bnet.com/topic/change+management+and+knowledge+management.html
Did you mean software change management (19 results), enterprise change management .... The DJSI World comprises more than 300 of the leading sustainability ...
http://resources.bnet.com/topic/change+management+and+knowledge+management.html
Content Management Connection - Be Seen, Be Heard
A pan-European survey of more than 2500 people in five countries shows that the use of social ... Knowledge Management is Alive and Well at Braintrust 2008 ...
http://blog.contentmanagementconnection.com/
A pan-European survey of more than 2500 people in five countries shows that the use of social ... Knowledge Management is Alive and Well at Braintrust 2008 ...
http://blog.contentmanagementconnection.com/
Industry Specific Solutions: Enterprise Content Management ...
Quickly find an industry specific enterprise content management software system here. ... Platinum - a web based document and knowledge management software. ...
http://www.edms-software-selection.net/enterprise-content-management-software-ECM/
Quickly find an industry specific enterprise content management software system here. ... Platinum - a web based document and knowledge management software. ...
http://www.edms-software-selection.net/enterprise-content-management-software-ECM/
Knowledge Management - Enterprise Content Management - August ...
Lowe and Partners Worldwide Case Study - How knowledge management and collaborative community portals can add substantial business value ...
http://www.contentmanagement365.com/Knowledge_Management/Article547.aspx
Lowe and Partners Worldwide Case Study - How knowledge management and collaborative community portals can add substantial business value ...
http://www.contentmanagement365.com/Knowledge_Management/Article547.aspx
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