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Knowledge Management Software: Mid-Sized Business (101-2500), Help Desk
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By Jason Agard
Management
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How to find an information sharing and organization solution that works for you.
An estimated $73 billion will be spent on knowledge management software by U.S. businesses in this year alone, according to strategic advisory firm AMR Research. These companies know how vitally important it is that they are able to collect, store, organize, and disseminate vital business information, whether in the service of internal brainstorming, collaboration, or operational efficiency, or as part of customer service and ...
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Business Size (Employees)
Your choices for knowledge management solutions by business size (number of employees) include small business (0-100), mid-sized business (101-2500) and enterprise business (more than 2500).
- For small business (0-100) knowledge management solutions, a simple customer relationship management suite is a good start.
- A mid-sized business (101-2500) is more likely to deploy customer portals and use vendor management features in knowledge management software systems.
- For an enterprise business (more than 2500), knowledge management systems can help organize reams of technical and customer data for internal and external use.
Your applications choices for knowledge management systems include corporate information management, customer support, employee training, help desk and vendor management.
- Keep on top of company-wide data, like human resource policies and departmental directories, with corporate information management tools.
- Customer support, particularly using call centers, implies ready access to customer data, order information and warranty details using customer support software.
- Given the widespread use of computers with Internet connections, employee training software using e-learning is increasingly effective.
- Track customer or employee technical issues using help desk management software as part of your knowledge management solutions.
- Vendor management software can make your relationships with suppliers visible to all departments, depending on levels and need to know.
Choose knowledge management software systems by platform type, web-based or desktop.
- Web-based software, also called online knowledge management software, is accessible from any computer via an Internet connection and can trim your IT budget and eliminate the need for in-house installations and troubleshooting.
- Desktop software is cheaper if you can buy enough licenses and already have the IT infrastructure and staff to service knowledge management software applications.
Your choices for knowledge management solutions features include article publishing and editing, customer portals, knowledge database search, role management and multiple licenses. Also, check for a demo available.
- Keep your organization learning by using knowledge management software systems that allow collaborative article publishing and editing.
- Customer portals in knowledge management software systems give clients access to their orders and the means to resolve billing issues. Companies have gained tremendous savings through an automated customer portal feature.
- Collective experience can be organized over time and retrieved quickly with knowledge management databases systems that include knowledge database search.
- Role management allows an administrator to set levels of access to knowledge management software systems, protecting some data from being accessed or modified except by qualified officers.
- Multiple licenses will let many people in your company access your knowledge management products from several computers.
- See if there is a demo available. Normally, a knowledge management software demo allows you to try all the features for 30 to 60 days.
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