Knowledge Management Software: Small Business (0-100), Corporate Information Management, Customer Support, Help Desk, Customer Portals 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
VIDIZMO.COM is a Rich Media Suite providing SCORM Compliant Live/On-Demand Video Presentation, Lecture Capture and Webcast for Training, Learning, Workforce Development and Corporate Communication. Test knowledge using branch-able quizzes, view detailed stats and issue certificates. Monetize presentations via Mashup Market. Integrates with Microsoft SharePoint, Live Meeting, C/XRM, Windows Live ID & leading LMS including Blackboard, Moodle etc, available as on-premises & off-premises (cloud).


Web Listings
Web Portals: The New Gateways to Internet Information and Services
Understanding network effects in software markets: Evidence from Web server ... Portals Business-to-employee portals operate on corporate intranets and are .... the sales and customer service staff shared information that resulted in more .... Journal of Knowledge Management. or NEC European portal at http:// ...
http://www.scribd.com/doc/21351512/Web-Portals-The-New-Gateways-to-Internet-Informat...
Microsoft Dynamics GP,Great Plains, Accounting Software, MAS 90 ...
Installation, support and follow-up make LSI Systems, LLC your sales and ... Sage Software is the largest Small to Medium Business software provider in the world! ... Less qualified simple accounting/distribution knowledge will not be ... SalesLogix® is a fully-integrated customer relationship management suite ...
http://www.lsisystems.com/Accounting%20Software.htm
Free intranet download [0/1/0/100]
LanToucher Network Chat is small and easy-to-use chat software for your small office ... All 32-bit Windows versions support; Works over any available network ... messaging software designed for use within Small, Medium and Corporate ... The program contains a complete Knowledge Management System suitable for use ...
http://www.123-free-download.com/popular-phrase/download/i/intranet/0/1/0/4.htm
LNAI 3192 - Automatic Creation and Monitoring of Semantic Metadata ...
support for knowledge intensive industries in monitoring information resources on the Web, as an important factor in business competitive- ... The Knowledge Management Platform is a dynamic knowledge portal consisting ..... software [1]. We manually annotated these documents with the concepts used ...
http://www.springerlink.com/index/aa33t0y3jjr5tt81.pdf
Chapter Proposal
'product' and the user as the 'customer' of the web portal services; ..... and maintenance of a Help Desk service that is both telephone-based and online; development ... management team responsible for the overall portal development and .... Object-Oriented Programming (ECOOP), Workshop on Software Architectures . ...
http://www.ask4research.info/Uploads/Files/Publications/En_Pubs/SampsonManouselChapt...
Effective Collaboration: Michael Sampson on Being Effective with ...
QG Software released 5pm, a Web-based project management service. ... It's one of the first things I write each morning when I sit at my desk to start ...... This person in IT can then hold the business to ransom for the knowledge they ...... Features include the use of the customer's domain, POP and IMAP support, ...
http://www.michaelsampson.net/team_collaboration_report/


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Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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