Knowledge Management Software: Vendor Management, Demo Available 

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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, tenders and manuals.
Inmagic Presto is a social KM platform designed to improve productivity and effectiveness within information-dependent communities by maximizing the value of both information and human assets. Presto tightly integrates a knowledge repository, information search, access and discovery tools and the "wisdom of the community" - all in a single environment. This unique approach yields an ideal platform for integrating "top down" vetted information with "bottom-up" social knowledge.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.


Web Listings
U21Global graduate-level professional development awards
Providing a firm foundation of knowledge, these subjects from our MBA and ... make use of the large amounts of data available in the workplace today. .... Topics covered include business case analysis, vendor selection, vendor management, ... The management of risk, requirements and reviews in the software process ...
http://www.u21global.edu.sg/Education/Programme/Professional_Development_Award
Knowledge Management Articles and Software from Intranet Journal ...
Intranet Journal's guide to knowledge management, document management, ... concern over maintenance costs of open source software. [more Knowledge Management] ... available only in its pricier cousin, Google Search Appliance. ... The Web content management vendor with some big-name clients will ramp up its U.S. ...
http://www.intranetjournal.com/km/
Document Management Software System - infoRouter DMS
infoRouter Document Management Software System (DMS) is an enterprise ... Build instant Employee, Vendor and Customer Portals. Be more productive; Promote Knowledge Sharing; Preserve Intellectual Capital and Organizational Knowledge ...
http://www.inforouter.com/
TechRadarâ„¢ For Sourcing & Vendor Management Professionals ...
Mar 12, 2009 ... As software-as-a-service (SaaS) becomes increasingly important to firms' ... To be successful in their roles, sourcing and vendor management ... Human Resources Management Applications, Information & Knowledge Management ...
http://www.forrester.com/go?docid=46747
Vendor Directory of Knowledge Management Software Products and ...
Knowledge Management Software Product Directory. Access technology demos, trials , ... individual articles available to your audience via numerous methods. ...
http://whatis.bitpipe.com/plist/Knowledge-Management-Software.html
Business Intelligence > Knowledge Management Software - Best of ...
Sign up as a BOTW Verticals Vendor and get your company listed here! ... Knowledge management software allowing business to reduce support costs by allowing ...
http://verticals.botw.org/Software/Business-Intelligence/Knowledge-Management/


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What WorksTM for Management

Using Knowledge Management Software

Effectively maintain and share information by using knowledge management software.
Using knowledge management software helps you make good use of your company’s most important intellectual capital – the information possessed by employees. Knowledge management is defined as the distribution and maintenance of vital information and knowledge possessed by individuals employed by a particular organization.The basic principle of knowledge management software is to distribute knowledge in a ... Read more

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