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Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business and automate business processes in multiple areas of the organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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WebBoard Knowledge Base offers a community based knowledge management software platform for collecting and organizing a group's information and content. Collect, manage and search unlimited amounts of information, documents, photos, or other content. Enhance online support with sticky posts, FAQs, and search clouds. Secure document sharing and checkout system. Create self-evaluation and self-managing community with user feedback and rating system.
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
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Process Mapping - TaskMap has been designed to meet the growing demand for a simple, affordable way to document and implement processes. Previous methods of process mapping (flowcharts, swim lanes, etc) have been unable to present enough detail to properly convey every step of a process. Process maps created with TaskMap allow for details regarding individual tasks (responsible roles, guidelines, resources, time, sub-processes, etc) to be presented on every task in a neatly organized manner.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
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Do your customer stop you in the hall to request support? Are you having trouble keeping track of all your IT knowledge? Streamline your IT service desk and knowledge management process with IssueTrak. IssueTrak's 100% Web based solution allows your IT help desk to run efficiently, resulting in faster incident resolution, controlled costs and increased customer satisfaction. IssueTrak has proven effective in large and small companies around the world as a platform for a successful service desk.
The Ovitas knowledge management solution lets users find what they are looking for, even if they do not know exact terminology or search syntax. Information from multiple repositories and in virtually any document or data format can be incorporated into a "virtual repository" - a single point of access with no need to migrate data or modify documents.
For Lotus Notes/Domino users: SWING DocPublisher lets you easily organize, publish, and maintain online documentation, such as policies and procedures, work instructions and knowledge bases. Turn your documentation (.doc) into e-manuals (.html) for company intranets or the Internet.
Inmagic Presto represents a fundamentally new approach to information and knowledge management by tightly integrating, into a single environment, a knowledge repository, information search, access and discovery tools and the wisdom of the community. Inmagic Presto's unique approach yields an ideal application platform for integrating top down vetted information with bottom-up social knowledge to address an organizations most critical initiatives that span functional groups.
Dieselpoint Search is search and navigation software for enterprise data including document collections, databases, and XML. Dieselpoint has developed industry-leading advances in search technology, combining advanced full-text and linguistic techniques with high-performance data navigation to yield intuitive user interfaces not possible with other approaches. Typical applications include large-scale product catalogs, website search, document repositories, intranet search, and OEM software.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
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Enterprise Software Directory - Find Business Management Software ...
Enterprise Resource Planning · Facility Management · Field Service Management · Human Resource · IT Management · Knowledge Management · Lead Management ...
http://www.capterra.com/
Enterprise Resource Planning · Facility Management · Field Service Management · Human Resource · IT Management · Knowledge Management · Lead Management ...
http://www.capterra.com/
Knowledge Management Articles and Software from Intranet Journal ...
Intranet Journal's guide to knowledge management, document management, ... over maintenance costs of open source software. [more Knowledge Management] ...
http://www.intranetjournal.com/km/
Intranet Journal's guide to knowledge management, document management, ... over maintenance costs of open source software. [more Knowledge Management] ...
http://www.intranetjournal.com/km/
Business Intelligence Software : knowledge management software ...
Complex event processing (CEP) software available to any developer who needs to .... Project and knowledge management software for manufacturing/product ...
http://software.forbes.com/business-intelligence-software
Complex event processing (CEP) software available to any developer who needs to .... Project and knowledge management software for manufacturing/product ...
http://software.forbes.com/business-intelligence-software
UGS to Make Award Winning Knowledge Management Software, Developed ...
UGS’ new Research Knowledge Management (RKM) solution will be released later this year as a core module of Teamcenter® software, the world’s most widely ...
http://www.plm.automation.siemens.com/about_us/press/press.shtml?id=4935
UGS’ new Research Knowledge Management (RKM) solution will be released later this year as a core module of Teamcenter® software, the world’s most widely ...
http://www.plm.automation.siemens.com/about_us/press/press.shtml?id=4935
Knowledge Management Software - Affordable web based Help Desk ...
As a 100% web based, vendor neutral solution, the Web Help Desk provides a low .... General Knowledge Base is an innovative knowledge management software ...
http://knowledge-management-software.qarchive.org/
As a 100% web based, vendor neutral solution, the Web Help Desk provides a low .... General Knowledge Base is an innovative knowledge management software ...
http://knowledge-management-software.qarchive.org/
KDOC:Knowledge Management Software (exe), from Hazel Infotech ...
KDOC is a Knowledge Management solution that sports vital features like Smart ... Format: Software | Size: 34141KB | Date: May 2008 | Version: 1 | System ...
http://software.techrepublic.com.com/abstract.aspx?docid=357956
KDOC is a Knowledge Management solution that sports vital features like Smart ... Format: Software | Size: 34141KB | Date: May 2008 | Version: 1 | System ...
http://software.techrepublic.com.com/abstract.aspx?docid=357956
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