Read about Forrester Consulting's Findings on Customer Relationships.
Microsoft.com/PeopleReadyBusiness
SysAid - advanced Help Desk tools Completely free, no trial period!
www.sysaid.com
Provides an overview of management theory history. Describes the benefits of systems and contingency theory in integrating managerial techniques.
ollie.dcccd.edu
Academic paper from the University of Washington outlines the evolution of management. Includes contingency, systems and general integration theories.
www.ee.uwa.edu.au
Briefly describes the principles of Contingency and Systems theory in the context of modern management systems.
www.managementhelp.org
Details Fred Fiedler's Contingency Theory of Leadership and its contribution to knowledge management.
www.stfrancis.edu
Read about Forrester Consulting's Findings on Customer Relationships.
Microsoft.com/PeopleReadyBusiness
Guide to Contingency Management Theory
Contingency Theory is a unique approach to leadership
Fred Fiedler is a theorist whose Contingency Trait Theory was the precursor to his Contingency Management Theory. Fiedler believed there was a direct correlation to the traits of a leader and the effectiveness of a leader. According to Fiedler, certain leadership traits helped in a certain crisis and so the leadership would need to change given the new set of circumstances. Fiedler's Contingency Theory proposes the following concepts:
1. Fiedler's Contingency Theory says there is no one best way to manage an organization.
2. Fiedler's Contingency Theory of leadership says that a leader must be able to identify which management style will help. achieve the organization's goals in a particular situation
3. The main component of Fiedler's Contingency Theory is the least preferred co-worker (LPC) scale which measures a manager's leadership orientation.
Action Steps
The best contacts and resources to help you get it done
Classify your organization by the 3 variables in Fiedler's Contingency Theory
The 3 variables to consider are: how well the employees accept the leader; the extent that the employees jobs are described in detail; and the authority your leader possesses through his/her position in your organization. Contingency theories state that leaders will be able to exert more influence if they are able to have good relationships with the employees. In addition, contingency theory management maintains that in organizations where the tasks are spelled out in detail, the leader has more influence over the employees than in those organizations that do not have structured tasks.
I recommend:
Check out these sites from McGraw-Hill and Mind Tools for determining how you can classify your organization.
Understand the internal and external factors contained in Fiedler's Contingency Theory
Fiedler's Contingency Theory says that there are many internal and external factors that can influence the optimum organizational structure. These factors include the size of the organization, technology that is in use, leadership style, and how the organization can adapt to changes in strategy.
I recommend:
Look at Fiedler's LPC and e-COACH to learn more about Fiedler's Contingency Theory and other situational leadership styles.
Evaluate your managers with Fiedler's Contingency Theory measurement tool
Fiedler devised a least preferred co-worker (LPC) scale that can be used to measure whether your managers are task-oriented or relationship- oriented. The test is given to each manager and they simply rate a co-worker that they enjoyed working with the least, either in the past or in their current position. The manager rates that co-worker and chooses between 18 to 25 sets of adjectives on an 8 point scale between each set of values.
I recommend:
John Wiley & Sons has an online version of the contingency management test that scores the responses automatically so you can get an instant assessment for free. Check out some other leadership quizzes from Your Leadership Legacy, Test Cafe and Ramsay Corporation.
Tips & Tactics
Helpful advice for making the most of this Guide- Spending some time each day getting to know your subordinates helps strengthen your position in a Contingency Theory of Leadership model because you will be able to exert more influence on the employees.
