Free Desktop Guide - 6 Steps to Better Documentation
Learn to produce clear, compliant and effective policies and procedures.
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Learn to produce clear, compliant and effective policies and procedures.
Learning Programs | Services | Software | Discover Mapping
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ISO 9000 Online Training
ISO 9000, ISO 9001:2008 Online course for certification & audit.
www.caliso9000.com
ISO 9000, ISO 9001:2008 Online course for certification & audit.
www.caliso9000.com
Online ISO 9001: 2000
100% online, 24/7 customer support QMS, audit, implementation courses
www.ISOcampus.com
100% online, 24/7 customer support QMS, audit, implementation courses
www.ISOcampus.com
ISO 9000 Quality Manuals
Easy-to-customize ISO 9000 manuals and procedures. Tutorial included!
www.QualityManualTemplates.com
Easy-to-customize ISO 9000 manuals and procedures. Tutorial included!
www.QualityManualTemplates.com
IS0 9001 Certification
Let us help you achieve ISO 9001, 14001 or TS 16949 certification
www.fyconsulting.com
Let us help you achieve ISO 9001, 14001 or TS 16949 certification
www.fyconsulting.com
ISO 9000 Templates
Easily set up an Efficient ISO 9000 System with real Business Value!
www.iso9000simplified.com
Easily set up an Efficient ISO 9000 System with real Business Value!
www.iso9000simplified.com
ISO 9001 Certification
ISOQAR - ANAB Accredited Auditors for Quality Management Registration
ISOQARinc.com/ISO9001-Certification
ISOQAR - ANAB Accredited Auditors for Quality Management Registration
ISOQARinc.com/ISO9001-Certification
ISO 9000 - Easy & Cheap
Save time & money with ISO manuals: quick to customize - lowest prices!
www.FormsNMore.com
Save time & money with ISO manuals: quick to customize - lowest prices!
www.FormsNMore.com
Guaranteed Certification
Online/Onsite Training, Consultant All Standards, ISO 9001, ISO 3485.
www.QualityUniversity.com
Online/Onsite Training, Consultant All Standards, ISO 9001, ISO 3485.
www.QualityUniversity.com
Related Business Topics
| ISO 13485 | ISO Standards | ISO 14000 | |||
| ISO 17799 | Quality Standards Consultants | Quality Standards Organizations |
A-Z ISO 9000 Provider Directory
0-9
9000 Solutions Group
ISO 9000 and QS-9000 implementation, education, and consulting services.
www.9sg.com
ISO 9000 and QS-9000 implementation, education, and consulting services.
www.9sg.com
A
Praxiom Research Group Limited
Guide to standards and three internal audit programs including a quality system development plan.
connect.ab.ca
Guide to standards and three internal audit programs including a quality system development plan.
connect.ab.ca
Amadeus: Compliance Management Process Control Solutions
Software for integrated compliance management process including FDA 21 CFR Part 11, Sarbanes-Oxley, ISO 9001 Quality, ISO 14001 Environment, HACCP.
www.amadeussolutions.com
Software for integrated compliance management process including FDA 21 CFR Part 11, Sarbanes-Oxley, ISO 9001 Quality, ISO 14001 Environment, HACCP.
www.amadeussolutions.com
C
QNET Training and Consulting
Minnesota based quality assurance and international trade training firm that specializes in CE Marking and ISO 9000/QS 9000.
www.ce-mark.com
Minnesota based quality assurance and international trade training firm that specializes in CE Marking and ISO 9000/QS 9000.
www.ce-mark.com
Collier & Associates
California-based consultancy providing training, assessments and professional services on ISO 9000, AS 9100, QS 9000, and quality assurance systems.
www.collierassociate.com
California-based consultancy providing training, assessments and professional services on ISO 9000, AS 9100, QS 9000, and quality assurance systems.
www.collierassociate.com
Compliance Automation, Inc.
Developer of Vital Link(tm) software for requirement management, proposal preparations, evaluations and regulatory and ISO compliance. Products are sold to multiple industries.
www.complianceautomation.com
Developer of Vital Link(tm) software for requirement management, proposal preparations, evaluations and regulatory and ISO compliance. Products are sold to multiple industries.
www.complianceautomation.com
Comprose, Inc.
Developer of ProcedureWRITE(tm), procedure documentation tools software. ProcedureWRITE(tm) is a utility software that helps companies write procedures for ISO 9000 documentation and general policy and procedure guides. Software runs on IBM co...
www.comprose.com
Developer of ProcedureWRITE(tm), procedure documentation tools software. ProcedureWRITE(tm) is a utility software that helps companies write procedures for ISO 9000 documentation and general policy and procedure guides. Software runs on IBM co...
www.comprose.com
ISO 9000 Translated Into Plain English
Introductory site that explains ISO 9000 and realted topics; published by Praxiom Research Group.
www.connect.ab.ca
Introductory site that explains ISO 9000 and realted topics; published by Praxiom Research Group.
www.connect.ab.ca
E
Excel Training, Inc.
Provide videos for training Statistical Process Control (SPC), ISO 9000, and QS-9000.
www.exceltraining.com
Provide videos for training Statistical Process Control (SPC), ISO 9000, and QS-9000.
www.exceltraining.com
H
Quality Educational Products
Quality assurance consulting, seminars, and training products located in eastern, Ontario, Canada.
www.human.ca
Quality assurance consulting, seminars, and training products located in eastern, Ontario, Canada.
www.human.ca
I
Free Desktop Guide - 6 Steps to Better Documentation
Learn to produce clear, compliant and effective policies and procedures.
infomap.com
Learn to produce clear, compliant and effective policies and procedures.
infomap.com
Dr. Terry Russel
Contains information about the ISO 9000 family (ISO 9001, ISO 9002, ISO 9003, ISO 10011, TickIT) and other standards.
www.iso-9000.co.uk
Contains information about the ISO 9000 family (ISO 9001, ISO 9002, ISO 9003, ISO 10011, TickIT) and other standards.
www.iso-9000.co.uk
ISO 9000 Solutions, Inc.
Downloads provided by ISO 9000 Solutions, Inc. for ISO 9000 certification.
www.iso9000solutions.com
Downloads provided by ISO 9000 Solutions, Inc. for ISO 9000 certification.
www.iso9000solutions.com
ISO 9000 USA
ISO 9000 system manual and software including all documents, procedures and forms to get ISO 9001, 9002, 9003 and QS/TE 9000 certification.
iso9000usa.com
ISO 9000 system manual and software including all documents, procedures and forms to get ISO 9001, 9002, 9003 and QS/TE 9000 certification.
iso9000usa.com
ISO Easy
Assisting organizations understand and implement the ISO 9000 and ISO 9001 models for quality assurance.
www.isoeasy.org
Assisting organizations understand and implement the ISO 9000 and ISO 9001 models for quality assurance.
www.isoeasy.org
Service Quality Associates, Inc
Supplier of quality management practices to the transportation industry in North America by providing ISO 9000 consulting, training and software support.
isotruck.com
Supplier of quality management practices to the transportation industry in North America by providing ISO 9000 consulting, training and software support.
isotruck.com
M
Management Systems International
Provides ISO consulting and training services to organizations seeking registration to the ISO 9000 Quality Standards family and to the ISO 14000 Environmental Management Systems Standard.
www.msi-international.com
Provides ISO consulting and training services to organizations seeking registration to the ISO 9000 Quality Standards family and to the ISO 14000 Environmental Management Systems Standard.
www.msi-international.com
N
NSF-ISR
Provider of ISO 9000, ISO 14000, QS-9000 Management Systems Registration, and related training and publications.
www.nsf-isr.org
Provider of ISO 9000, ISO 14000, QS-9000 Management Systems Registration, and related training and publications.
www.nsf-isr.org
P
Productivity Improvement Center
ISO 9001 registered training and consulting specialists in implementing ISO 9000, QS-9000, ISO 14000, AS 9000, automotive, aerospace quality system standards.
www.pic-northamerica.com
ISO 9001 registered training and consulting specialists in implementing ISO 9000, QS-9000, ISO 14000, AS 9000, automotive, aerospace quality system standards.
www.pic-northamerica.com
Perry Johnson, Inc
ISO 9000, QS-9000 and ISO 14000 experts providing consulting, training and implementation services to clients worldwide
www.pji.com
ISO 9000, QS-9000 and ISO 14000 experts providing consulting, training and implementation services to clients worldwide
www.pji.com
Q
Quality Link Software
Software development company which creates products which are used to facilitate the quality improvement process within any company and to achieve certification of many of the recognized quality standards.
qmsonline.com
Software development company which creates products which are used to facilitate the quality improvement process within any company and to achieve certification of many of the recognized quality standards.
qmsonline.com
Quality Systems Innovations, Inc.
Quality systems and manuals for small business to implement to achieve ISO 9000 requirements and certification.
www.qsinnovations.com
Quality systems and manuals for small business to implement to achieve ISO 9000 requirements and certification.
www.qsinnovations.com
Quality Specialists
Provides ISO 9000, AS 9000, and QS 9000 quality management, consulting, auditing, training, and implementation for businesses.
www.qualityspecialists.com
Provides ISO 9000, AS 9000, and QS 9000 quality management, consulting, auditing, training, and implementation for businesses.
www.qualityspecialists.com
Quest Analytical, Inc.
Quest is a group of trained professionals with experience in the implementation of ISO 9000, GLP, GMP and other quality management systems.
www.questanalytical.com
Quest is a group of trained professionals with experience in the implementation of ISO 9000, GLP, GMP and other quality management systems.
www.questanalytical.com
R
RC & Associates
ISO 9000 Documentation Development Tool and Quality System Model for Manufacturing Industries (Book and CD-ROM).
www.rcglobal.com
ISO 9000 Documentation Development Tool and Quality System Model for Manufacturing Industries (Book and CD-ROM).
www.rcglobal.com
Applied Quality Strategies
Rochester, New York consultancy offering free tips and help in developing quality management strategies using ISO-9000 and Baldrige-winning techniques.
www.realquality.com
Rochester, New York consultancy offering free tips and help in developing quality management strategies using ISO-9000 and Baldrige-winning techniques.
www.realquality.com
S
SGS International Certification Services, Inc
Provides quality (ISO 9000), environmental (ISO 14000), social accountability (SA8000), health care (ISO 9000 for Health Care), automotive (QS-9000/TE), and aerospace (AS 9000) management systems registration services throughout North America an...
sgsicsus.com
Provides quality (ISO 9000), environmental (ISO 14000), social accountability (SA8000), health care (ISO 9000 for Health Care), automotive (QS-9000/TE), and aerospace (AS 9000) management systems registration services throughout North America an...
sgsicsus.com
Smithers Quality Assessments, Inc.
Provides registration services for companies pursuing ISO 9000, QS9000, the TE Supplement, AS9000 and ISO 14000.
www.smithersregistrar.com
Provides registration services for companies pursuing ISO 9000, QS9000, the TE Supplement, AS9000 and ISO 14000.
www.smithersregistrar.com
T
ISO 9001 for Software Environments
ISO 9001 information specific to improving the process effectiveness and product/service potential of a software organization.
www.tantara.ab.ca
ISO 9001 information specific to improving the process effectiveness and product/service potential of a software organization.
www.tantara.ab.ca
Tantara Management Services
Offers practical advice for software process improvement and software quality assurance and management.
www.tantara.ab.ca
Offers practical advice for software process improvement and software quality assurance and management.
www.tantara.ab.ca
THH Training & Consulting, LLC
Assists organizations in implementing ISO 9000 standards or QS 9000.
www.thhconsulting.com
Assists organizations in implementing ISO 9000 standards or QS 9000.
www.thhconsulting.com
Total Logical Concepts
New Hampshire-based consulting firm providing ISO related services.
www.tlcnh.com
New Hampshire-based consulting firm providing ISO related services.
www.tlcnh.com
TUV
EU Notified Body providing CE marking assistance, testing and certification for EMC, machinery and electrical, medical devices, ISO 9000 and 14001 registration services.
www.tuvglobal.com
EU Notified Body providing CE marking assistance, testing and certification for EMC, machinery and electrical, medical devices, ISO 9000 and 14001 registration services.
www.tuvglobal.com
V
Victoria Group, The
United Kingdom management consultants provide consultancy and training in ISO 9000 management systems development and business process improvement.
www.victoriagroup.com
United Kingdom management consultants provide consultancy and training in ISO 9000 management systems development and business process improvement.
www.victoriagroup.com
ISO 9000 Online Training
ISO 9000, ISO 9001:2008 Online course for certification & audit.
www.caliso9000.com
ISO 9000, ISO 9001:2008 Online course for certification & audit.
www.caliso9000.com
Online ISO 9001: 2000
100% online, 24/7 customer support QMS, audit, implementation courses
www.ISOcampus.com
100% online, 24/7 customer support QMS, audit, implementation courses
www.ISOcampus.com
Action Steps
The best contacts and resources to help you get it done
The basic activities are:
Get a good reference book which is written around application of the ISO standard to small and medium businesses.
I recommend: The American Society for Quality, www.asq.org and on-line book stores all have several rather short easy to read books which address the topic. My personal favorite is “ISO 9001:2000 for Small and Medium Sized Businesses” by Herbert C. Monnich, Jr.
Tailored Help for Small Business
Training Services & Solutions partners with our clients to provide tailored, cost effective assistance in the development of small business ISO compliant programs.
I recommend: Go to our website at www.trngsrvcs.com to find out more or contact us at our toll free number 1-866-372-1698
Tips & Tactics
Helpful advice for making the most of this Guide
- • Determine what level of a quality program your customers are demanding. Often small and medium business operations must be able to show compliance to the ISO program, which doesn’t automatically require full certification by an outside agency. The ability to deliver a quality manual, which documents compliance, often is sufficient. An alternative to full certification maybe your small business’ willingness to be audited by your end customer.
- • Define your current business processes. The first step is to roughly outline the normal sequence of how your company functions on a daily basis. It is important here to keep the focus on what is being done right now, not what you would like for the future. Do not overlook any part of your business. Sometimes using a simple process flow diagram helps or just writing down how work gets done in every department is a start. Talk with the employees performing daily activities, don’t assume things are getting done in the manner you instructed them originally.
- • Keep your process simple at the start. Don’t worry about whether the steps match the ISO program, just apply the KISS formula (Keep It Simple Stupid) at the beginning and attempt to capture the Who, What, Where and How of each business activity. There is plenty of time to focus on continuous improvements once the basic program is in place. You may want to capture the improvement ideas or needs on a separate piece of paper or computer file.
- • Explain what you are doing to every employee and the expected benefit. Communication is a real key to the successful deployment of a quality program. The end result must be a statement of how activities are conducted and then an audit to establish that work is being done as stated in your quality program. This can cause a lot of uneasiness in today’s environment of job reductions and out sourcing. Make it clear why you are asking for the details of how work is done and how the inputs will be used in the future.
- • A good ISO compliant program does not require volumes of paperwork. The latest standard took the required procedures from 18 to 6, so there is a lot of flexibility in what sections apply. A general guide is that any given procedure for a small business should not be more than two (2) pages or in worse case, never more than six (6) pages. This means, that as a small business, you could have a quality manual well under twenty (20) type written pages.
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Free Desktop Guide - 6 Steps to Better Documentation
Learn to produce clear, compliant and effective policies and procedures.
Learning Programs | Services | Software | Discover Mapping
Learn to produce clear, compliant and effective policies and procedures.
Learning Programs | Services | Software | Discover Mapping


