Business, industry and government leaders continue to look for ways to improve their organizations, and many have chosen the balanced scorecard to plan their strategies for success. When the time is ripe, these leaders use tools provided by the balanced scorecard to measure their progress against their goals. The balanced scorecard measurement tools include financial and other metrics to judge the success of an organization.
Managers using the balanced scorecard judge the financial health of the organization, but they also study information on the markets, employees and customers to evaluate progress. Input about customer retention and satisfaction are important measures to managers using a balanced scorecard. Managers using the method also judge progress on employee growth and retention.

Action Steps
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Balanced scorecard

Managers usually measure success by the bottom line of the accounting books. Those managers who produce a profit are often confident that they are leading an effective organization, but a manager using the balanced scorecard method will look at the profits as well as the operations. Effective managers aim to eliminate problems that slow the operations of any organization, achieving smoother production and, hopefully, a better bottom line on the accounting books.

I recommend: Balanced Scorecard Designer provides information and other materials for those interested in managing an organization using a balanced scorecard management plan. Find more balanced scorecard key terms at BalancedScorecard.org.

Throughput rate

Managers judging their organization by metrics established with a balanced scorecard method look carefully at throughput rates in the operations. A bottleneck is the slowest part of the operations so these are the slowest throughput rates. Increasing the throughput rates of bottlenecks and other operations should provide a smoother organization, increased efficiency and better profits.

I recommend: NetMBA has clear explanations of the important aspects of the balanced scorecard method for organizational management.

Essential metrics

The metrics target productivity and development of efficient operations throughout the organization. The managers must collect reliable, accurate data from their sources to evaluate the organization using the essential metrics established previously.

I recommend: Openmetrik describes the development and use of essential metrics to evaluate the quality of an organization.

Performance measurement

Effective managers will be accurate in their performance measurement if they have established essential metrics and use reliable, accurate sources for evaluation. Performance measurement is only as good as the data collected to make these judgments.

I recommend: Free Management Library supplies guidelines for establishing performance measurement standards as well as other important information about the balanced scorecard.

Breakthrough performance

A breakthrough performance means the organization has gained from trying something new or different. Managers judge a breakthrough performance as successful when it meets the objectives set in the planning stages.

I recommend: iSixSigma is a valuable resource for understanding, designing and implementing a balanced scorecard to judge the performance of an organization.

Key performance indicators

The balanced scorecard uses key performance indicators to judge an organization. These are the elements besides profits that are important to the success of an organization.

I recommend: Organized Change Consultancy has current information about balanced scorecard on its website.

Many businesses are recognizing the value in producing balanced scorecard results to measure key performance indicators within their organizations. The balanced scorecard provides a set of industry standard metrics surrounding operational procedures. When analyzed, they provide deep insight into performance, bottlenecks, throughput rates and other essential metrics.

To take full advantage of the benefits of the balanced scorecard method, companies must invest time and resources to truly understand the concepts and process. A commitment from senior management makes a huge difference in the rate of adaptation and success of a strategic balanced scorecard program.

1. Research balanced scorecard information to understand the concept.

2. Determine your requirements for a balanced scorecard provider.

3. Perform detailed analysis of the balanced scorecard results.

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Implement the balanced scorecard method

Schedule a few hours in your calendar and research the balanced scorecard method. The method uses strategic planning and management tools to monitor internal activity against institutional goals with the end result of improved cohesion and cooperation. The balanced scorecard looks at four aspects of business--financial, internal business process, customers, learning and growth--and creates metrics to analyze the correlation between plan and action.

I recommend: The Balanced Scorecard Institute provides a wealth of information on the concept, tools and implementations of the balanced scorecard method. The strategic balanced scorecard is critical to on going success of your firm. SuccessFactors provides an online tool to support balanced scorecards. View a demo at their site.

Interview balanced scorecard providers

Find balanced scorecard providers familiar with your industry. These firms provide experience and expertise in the implementation of a balanced scorecard approach. The full implementation of a strategic balanced scorecard often requires a significant change in current practice.

I recommend: As consulting firm, both Metrus Group and Organized Change have in-depth experience with the balanced scorecard method and are able to provide project management and resources to assist in the transition.

Find the balanced scorecard measure most relevant to your firm

Evaluate metrics used in your industry to gain perspective on the standard requirements when developing a balanced scorecard list. Next, review current processes and evaluate the value added. These reviews help isolate the key areas where metrics can add value.

I recommend: The true value in the balanced scorecard method can only be realized when the correct metrics are evaluated. The Senalosa Group provides expertise on the challenges facing business today. AKS Labs is a well-known company with a software product to assist in the implementation of the balanced scorecard and consultants to support the metric selection process.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  The balanced scorecard method allows senior management to manage all the aspects of the business while delegating responsibility to the area manager. It requires executive support and a least one dedicated business analyst to yield the greatest benefits.