DSL service in North Carolina is available in most areas that are within a specified distance from a provider's equipment. DSL is much faster than dial-up, with download speeds ranging from 256K per second to 24MB per second depending on the type of technology and distance from the provider's central office.

DSL, short for Digital Subscriber Loop or Line, is a high-speed Internet connection over telephone lines. It uses a higher frequency than voice transmission so you can use your phone and access the Internet at the same time.

DSL is set up by installing a DSL modem or router that connects to a phone jack. To prevent feedback and noise, a filter is placed on the phone line to block out the high frequencies used for data transmission.

It's easy to find DSL. North Carolina features many providers that operate in the state. To get an idea of which one is right for you:

1. Compare the costs among providers of DSL in NC.

2. Check out support options and service level agreements.

3. Look at other business services that are included in the DSL package.

Action Steps
The best contacts and resources to help you get it done

Browse directories of providers of broadband in NC

To start your search for DSL service providers in North Carolina, check with your local telephone service provider, then compare the service to independent DSL providers.

I recommend: The North Carolina Utilities Commission lists regulated phone service providers on its website. Use the ISP Guide to find DSL providers by city. You can compare monthly rates and sign up with one click.

Check out national companies that offer North Carolina DSL service

A large national provider of DSL can offer excellent customer service and trouble-free connections.

I recommend: AT&T is a large national DSL provider. Covad is an independent telecom that offers telephone lines as well as DSL and other Internet services.

Look at small companies that provide DSL service in North Carolina

A small provider can give you a personal touch and a great deal.

I recommend: Many ISPs offer business DSL in NC with additional options. Carolina Online features spam-free email, website hosting and an emergency dial-up phone number. PortBridge offers similar services and a pre-configured Cisco router. ConnectNC Inc. also offers website and email services along with its DSL package.

Tips & Tactics

Helpful advice for making the most of this Guide

• •  Keep in mind that DSL service providers in North Carolina, who don't own the phone lines have limited control over system outages and service levels. Independent providers of DSL Internet service may provide more competitive pricing and better business packages than the major telecoms. However, it can take longer to resolve service issues.
• •  Find out whether the provider offers a free router with its service. DSL can be routed across your network, but speed will be reduced as more people use the connection. Many DSL routers include firewall and routing services. Consider upgrading your router if it doesn't meet your needs.