Regus virtual office services include professional call handling, and message forwarding.
www.regus.com
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Virtual office services for companies needing a prestigious presence in the US. Includes phone number, answering and mail address/forwarding services.
www.chicagovirtualoffice.com
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Live Packages From $39.00 Per Month Local Service for Los Angeles Area
Answering-Services-LosAngeles.com
Custom Greetings, Music On Hold Time of Day Answering Rules & More!
www.RingCentral.com
Now have the service you deserve Call for rates 1 (866) 801-3286
AVirtualReceptionist.com
Live 24/7 Answering, Professionals Serving California Get Quote Online
CA_Answering.AnswerConnect.com
Our friendly receptionists will answer, screen and transfer your calls, take messages, set appointments and reply to e-mails, during business hours.
Medical Offices | Law Firms | Real Estate Firms | Spas & Retreats
www.CallDesk.com
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5 Free Answering Service Price Quotes. Request, Compare and Save.
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www.QuoteCatcher.com
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Furnished offices in FL, GA, IN, KY, NC, OH, and TN with telephone answering services, high-speed Internet, meeting rooms & virtual office programs.
www.officesuitesplus.com
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Nationwide - Low Rates - Free Quote 24/7 Quality Service - 800-440-3310
www.answernational.com
Friendly Live Answering Service Forwarding, voicemail, fax, & more.
www.onebox.com
Get up to 5 Price Quotes Instantly Compare Costs w/No Obligation!
www.VendorSeek.com
Wireless application service provider offering outsourced, wireless and messaging services to ISPs, telecommunications companies, web portals, enterprises and corporations.
www.airbit.com
Our call center utilizes the most up-to-date call-routing software and Voice Over IP (VOIP) technology to integrate traditional call answering service with all the benefits the internet can provide.
www.answerconnect.com
Whether your needs are messaging, order taking, reservations, technical support or customer care services, AnswerFirst has a professional telephone answering service solution tailored to fit your specific needs.
www.answerfirst.com
Our call answering service is also available 24 hours, seven days a week, allowing you to expand your marketing time beyond office hours.
www.answerforce.com
Our friendly receptionists will answer, screen and transfer your calls, take messages, set appointments and reply to e-mails, during business hours.
Medical Offices | Law Firms | Real Estate Firms | Spas & Retreats
www.CallDesk.com
Our friendly receptionists will answer & transfer your business calls, take messages, schedule appointments or sell your products and services
www.calldesk.com
Provider of online messaging/notification application services. This company develops messaging resource software that can be seamlessy integrated into any web site. Products are sold to multiple industries. This company was capitalized by pr...
www.centralpost.com
Virtual office services for companies needing a prestigious presence in the US. Includes phone number, answering and mail address/forwarding services.
www.chicagovirtualoffice.com
Provides an auto attendant phone device for alpha-numeric paging, voice mail, SMS text and call routing. Perfect for a medical office practice.
www.coastaldataaccess.com
A computer telephony company that provides messaging services to clients ranging from small/home offices to Fortune 500 companies.
www.concordfax.com
Image Advantages provides answering service, phone answering service, small business answering service and bilingual answering service from its New York based call center.
www.imageadvantages.com
Provides toll-free virtual answering services and custom hosted PBX solutions worldwide. Invaluable for startup businesses.
inteliphone.com
At MedCom, we have invested heavily in facilities, equipment, people and training to offer some of the highest quality, yet affordable answering services in the nation.
www.med-com.com
Our answering service and Internet services are here to allow you to serve your customers all day without the cost of keeping your office open nights and weekends.
www.myanswering.com
Our answering services will ensure that your business does not miss any calls without the cost associated with having your own hired receptionist.
www.nomka.com
Furnished offices in FL, GA, IN, KY, NC, OH, and TN with telephone answering services, high-speed Internet, meeting rooms & virtual office programs.
www.officesuitesplus.com
5 Free Answering Service Price Quotes. Request, Compare and Save.
Get A Quote
www.QuoteCatcher.com
Regus virtual office services include professional call handling, and message forwarding.
www.regus.com
We have been in the answering service industry for years.
www.specialtyansweringservice.net
Spectrum Communication's call center outsourcing and answering services are designed to help you meet all of your phone answering service needs.
www.spectrumcomm.com
Telecommunications product developer specializing in prepaid email and Internet access cards and voice mail services.
www.telecom.co.uk
Provides mobile toll-free voice mail, virtual office and personal assistant.
www.ultimatevoicemail.com
Provider of unified messaging, email, wireless middleware, content delivery and fax services.
www.virtualplus.com
With our call center outsourcing and live answering services, let our highly trained operators and auto attendants show you the level of customer service that you and your clients deserve.
www.voiceconnectinc.com
Live Packages From $39.00 Per Month Local Service for Los Angeles Area
Answering-Services-LosAngeles.com
Custom Greetings, Music On Hold Time of Day Answering Rules & More!
www.RingCentral.com
Now have the service you deserve Call for rates 1 (866) 801-3286
AVirtualReceptionist.com
Guide to Answering Services
How to keep the personal touch while your business grows
The value of a human voice is huge – many callers will simply hang up rather than talk to a machine. But before you pick the cheapest answering service to handle your calls, remember this vendor may be a caller's first impression of your business and should be treated as a partner in branding your business.
Three important things to know:
- Clarify what you need before you search. What type of calls will you need the answering service to handle – orders, information, technical support, e-mail and Web chat? What volume do you expect? Take into account seasonal spikes.
- Understand pricing and compare apples to apples. Quotes may be per-minute, per dedicated rep, per call.
- Evaluate answering services with surprise sample calls by getting phone numbers from the vendor's other clients. Listen to the type of live calls you plan to outsource. Are agents friendly, knowledgeable and skillful with irate callers?
Action Steps
The best contacts and resources to help you get it done
Find the industry's best online
Choose a company that belongs to a professional trade association
I recommend:
Members of the Association of Teleservices International must abide by a code of ethics. Find award winners here whose service level has been evaluated through test calls. A score of at least 80 percent snags an award.
Search the Web to compare prices
There are hundreds of answering services competing for your business – it's one of the easiest home-based businesses to start – so use the Web to research prices.
I recommend:
AnsweringServiceFinder.com with a database of more than 9,000 providers, offers a directory you can search by state or by specific services needed, including funeral answering service, medical answering service, event registration or order entries. Also try BuyerZone.com and QuoteCatcher.com for customized quotes.
Find out how long operators typically work before quitting
The person who actually answers your phone is vital to your business. Is she enthusiastic and well-trained? If 35 to 50 percent of a vendor's staff has been around three years or more, that's a good sign.
I recommend:
Inland Answering Service says it retains its staff 200 percent longer than the industry average, which means the employees who answer your calls are more likely to know your business.
Experience counts
You get what you pay for – the more established answering services will have higher prices – along with existing customers and a sterling reputation. Start-ups can be fine if management has experience in the field.
I recommend:
AmeriCall, answering calls since the 1930s, offers full-time, after-hours and overflow service. It boasts low turnover and high morale and its customers include American Express, Fox News, and Toyota.
Pick a specialist
Whether you need bi-lingual services or an automatic rollover to a live operator when a natural disaster strikes, there are companies that specialize in niches.
I recommend:
VoiceNation offers a disaster recovery service. Whether it's terrorism or hurricanes that cause a power outage, calls can automatically transfer to this vendor where live operators communicate with employees and customers. Need bilingual services? See Answeringservices.net for Spanish/English or click here for French-English service, 24/7, 365 days a year.
Tips & Tactics
Helpful advice for making the most of this Guide- Don't let the provider buy and set up a phone number for you. It's easier to own your own number if you switch providers.
- Sign a non-disclosure agreement, ensuring the provider won't share information gleaned from your business with competitors.
- Make sure the answering service has back-up power and redundant critical systems.
