Offers unified messaging with a toll free, local numbers. Internet-enhanced voicemail, integrated fax, call routing/call forwarding and follow-me.
www.ringcentral.com
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Offers unified messaging service including toll free number, automated call routing, multiple voice mail boxes, fax, email message delivery and more.
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www.freedom800.com
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A complete suite of local/long distance and conferencing services, including unified messaging. A Deloitte Technology Fast 50 company. Contact us now.
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www.gphone.com
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Integrate Communications More Closely With Business Processes
Cisco.com/UnifiedCommunications
Follow-Me Voicemail, Email & Fax Great for Small Biz. Only $18.95/mo
FindMePhone.com
Dell IT Solutions - Pre-Engineered For Faster, Better, Smarter IT.
www.Dell.com/SimplifyIT
Calls reach you where ever you are Multiple Voice and Fax Extensions.
www.RingCentral.com/FREE_TRIAL
Affordable Unified Communications Phone Systems for 15-500 Employees
www.altigen.com/Unified-Communicati
Learn Gartner's 16 Features of a Complete UC System. Free Report.
ShoreTel.com/Unified-Communications
Manufacturer of PC-based telephone boards, automatic call distribution equipment, station message equipment and telephone answering service systems. Products are sold to multiple industries.
www.amtelcom.com
Manufacturer of automated attendant, voice messaging and interactive fax systems hardware. Products are sold to multiple industries. This company was capitalized by private investment.
www.avatech.com
Provider of 800, fax and voice mail communications services. Services are provided to multilevel and network marketing groups and other industries. This company was capitalized by private investment.
www.avnweb.net
Developer of software-only Internet/intranet solutions for voice and call processing. Products include software for voice mail, interactive voice response, fax, electronic message systems and unified messaging. The software runs on NetWare and...
www.callware.com
Provider of call processing solutions such as IVR and unified messaging for business, industry and government.
www.dccusa.com
Offers unified messaging service including toll free number, automated call routing, multiple voice mail boxes, fax, email message delivery and more.
www.freedom800.com
A complete suite of local/long distance and conferencing services, including unified messaging. A Deloitte Technology Fast 50 company. Contact us now.
www.gphone.com
Provider of communications services. The services include a packet switching network for domestic and international data communications. Access is with DDD lines and electronic mail services for data and fax. The service also includes a hard ...
www.graphnet.com
Offers integrated global unified messaging and Internet communications solutions. Services available globally.
www.hotvoice.com
Provider of Internet telephony services including corporate solutions. Delivers fax and voice mail messages via the Internet to one email location.
www.j2.com
Provider of contact management, messaging and call answering solutions in Australia.
www.link.com.au
Provider of web-enabled unified communications and messaging services to individuals and businesses. The company provides Internet fax services and voice messaging services with LinxOffice(tm), LinxConnect(tm) and LinxWeb(tm), paging and call f...
www.linxcom.com
Provider of advanced voice messaging technology, including unified messaging to enterprises and telecom service providers.
www.octel.com
Offers unified messaging with a toll free, local numbers. Internet-enhanced voicemail, integrated fax, call routing/call forwarding and follow-me.
www.ringcentral.com
Developer and marketer of enterprise network fax solutions and unified messaging applications.
www.softlinx.com
Researcher and developer of telephone answering service equipment. The company's products are manufactured in house. Provider of software upgrading and telephone support services. Products and services are sold to the telecommunications indus...
www.tascom.com
Supplier of unified communications software for companies introducing flexible working integrating telephone, fax, voice mail, email, SMS and WAP into a single system.
www.teamphone.com
Manufacturer of automated attendant/voice messaging systems serving businesses of over 10 employees. Packages include Perfect Voice Receptionist(tm) version 4, an automated attendant and voice messaging system; Perfect Voice AudioForms(tm), an ...
www.teleco.com
Messaging service provider that enables customers to manage all their communications (calls, email, voicemail, faxes and pages), using any communication device (phone, PC, web-enabled phone), from work, home or on the road.
www.ureach.com
Developer and marketer of enterprise messaging migration and integration solutions. The company's solutions are based on Internet standards and include X.500 directory services, LDAP services, automatic directory synchronization, migration serv...
www.wingra.com
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Integrate Communications More Closely With Business Processes
Cisco.com/UnifiedCommunications
Follow-Me Voicemail, Email & Fax Great for Small Biz. Only $18.95/mo
FindMePhone.com
Guide to Unified Messaging
New solutions can simplify your work flow
Vendors generally will supply you with a new toll-free number. But to take advantage of this technology, you need a three-part strategy:
- Check available options to determine the best fit for you.
- Shop around to cut down on hidden costs, such as activation fees.
- Buy the features that best fit your business.
Action Steps
The best contacts and resources to help you get it done
Look for free help
Some companies offer no-cost unified messaging via the Web. Just watch for hidden fees or unwanted advertisements.
I recommend:
Contact firms such as K7 Unified Messaging, which offers free voice-mail and fax messages delivered directly to your computer.
Keep it simple
More companies are joining the unified messaging bandwagon, but your small business may need a solution without fancy bells and whistles.
I recommend:
The Maxemail "lite" option starts as low as $24 per year and delivers fax or voice-mail messages to as many as 20 email addresses. GotvMail.com caters to small business needs and offers unified message solutions that include toll free numbers, voicemail, live call forwarding, music on hold and more.
Improve productivity
Unified messaging gives you one-stop access to various modes of communication. But the technology may not pay off unless you have recordkeeping and call-screening features that save time and hassle.
I recommend:
Go to RingCentral, which logs calls and faxes and has an auto attendant feature to screen calls before you answer the phone.
Customize your solution
Look for companies that will give you a custom solution, perhaps one that focuses only on voice mail or fax assistance.
I recommend:
Check out AccessDirect, which has fax to e-mail and voice to e-mail options that can be modified to your needs.
Go cutting edge — if necessary
Speech-recognition technology can allow you to move seamlessly among e-mail, phone and fax and respond quickly when needed.
I recommend:
The CallXpress Speech Server from AVST responds to voice directions, helping you re-route calls, find contact information and respond quickly to e-mails.
Tips & Tactics
Helpful advice for making the most of this Guide- Costs likely will vary from $10 to $40 a month, depending on features.
- Watch for hidden costs such as activation fees or an extra charge to send faxes.
- Buy only what you need, but remember that Web-based services may have limited features.
- Some vendors offer a 'broadcasting' option that allows you to send voice-mail or fax messages to dozens of recipients.
- Don't forget to update your contact list if you must change e-mail addresses when subscribing to a new service.
