Web-based Customer Care. Request an Online Product Demo Now.
www.Parature.com/CustomerCare
Simplifying Medical Management Landacorp, CareRadius Suite
www.Landacorp.com
Free Directory - Find and Compare Patient Case Management Software
www.Capterra.com
Alzheimer's/ Dementia Specialist Call Today 1-888-788-1056
www.seniorcaresolutionsonline.com
Get Info On Customer Industry Access 10 Search Engines At Once.
www.Info.com/CustomerIndustry
Automated Billing Solution for Your Business Needs. Visit Us Online!
www.LogiSense.com
Free referral services, helping seniors find care and housing, CA.
www.SeniorCareConnection.com
Aging Parent with Dementia? Expert Consultation and Planning
www.agingmattersinc.com
Automated Approvals - Analytics Clinical Programs - Care Management
www.MEDecision.com
Directory of leading schools for degree in Patient Care Management
GuideToHealthcareSchools.com/Care
Provider of subscriber service solutions for broadband access networks. Subscriber service solutions enable broadband Internet service providers to control and manage the subscriber life-cycle.
www.alopa.com
Creates software for residential broadband service providers - DSL, cable and wireless - to streamline installation, manage the connection and enable delivery of new services.
www.broadjump.com
Developer of a suite of broadband provisioning tools that enable cable operators to provision and support data service subscribers.
www.corenetworks.com
Provides customer care and billing solutions worldwide for the converging communications markets, including cable television, direct broadcast satellite, telephony, on-line services and others.
www.csgsystems.com
Developer of technology products and services for advanced networking infrastructures. Develops and provides IP service management technology, network management products and E-business platforms for carriers, service providers, and commercial e...
www.elrontelesoft.com
Provider of billing and subscriber management software to the cable industry.
www.glds.com
Developer of the Intelligent Customer Support Systems (ICSS) software for Windows. Applications include customer care, inventory management, work scheduling, system administration and service location. Products are sold to the telephony and ca...
www.jonescyber.com
Lucent Technologies Software Products Group that provides software products for billing, customer care, order management and decision-support to single- and multi-service communications and energy companies worldwide.
www.kenan.com
Supplies software for communications providers to automate service delivery, assurance, and usage across multivendor wireline, wireless, and IP networks.
www.osi.com
Provider of turnkey customer management and credit check solutions designed for cable operators.
www.thecmigroup.com
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Web-based Customer Care. Request an Online Product Demo Now.
www.Parature.com/CustomerCare
Simplifying Medical Management Landacorp, CareRadius Suite
www.Landacorp.com
With the rising cost of cable services and options like satellite, companies are finding that top-notch cable TV customer service is essential for customer retention. And, providing that customer service with the most cost-effective and efficient options can be a challenge.
You can improve on services your company provides by either outsourcing your customer service and billing to a professional service or by providing software, training and continuing education to your staff. And cable customer care representatives can benefit from resources like the Customer Care Institute's free associate membership or The first step is to weigh the cost and quality of services of employing a staff to handle cable TV billing versus those of a professional service. The difference will likely be determined by just how big of an operation you have. cable customer service
Consider the following options for the best in customer service satisfaction:
1. Seminars for training and continuing education
2. Live chat software
3. Professional cable TV billing services
Action Steps
The best contacts and resources to help you get it done
Enhance your company's cable TV customer service with an employee development program
Fortune 500 companies rely on periodic seminars and webinars for supervisors and managers, and they are a great way to provide large-group employee training. Many seminars can simply send links so you can instantly download materials to go along with presentations. That means you don't have to wait for training materials to be shipped before educating your staff.
I recommend: Cable Fax Daily offers seminars on CD for building customer care, loyalty and returns. Call Center Webinars offers a free, 90-minute webinar -- and workbook -- that can be replayed anytime.
Make cable TV customer service complete with live chat support
Live chat setup for your cable TV customer service is easy. Plus, it allows you the option to send and receive images or links to web pages for clarification, as well as the ability to send a transcript once the chat session ends. Many also offer secure data transfer abilities for the utmost in consumer and company protection.
I recommend: Live Helper was rated number one by Top Ten Reviews for live chat software and requires a minimal investment. Number two on the list, Velaro, costs just a little more and delivers most of the same services.
Let the pros handle large-scale cable industry billing
If you're going to outsource your cable television billing management, look for a company who can provide itemized monthly statements whether the customer contact is made via the Internet, a phone call or a field visit. Look also for a cable TV billing systems who can maximize revenues for your business by staying on top of today's rapidly changing cable TV and satellite services.
I recommend: CSG Systems' cable TV billing software can handle everything from inbound calls to billing for all communications markets. Comverse offers billing services in the U.S. and abroad.
Tips & Tactics
Helpful advice for making the most of this Guide
- • Whether you do it yourself or let the pros handle customer care and billing management in the cable industry, be sure to post troubleshooting tips on your company website. It can save you tons in payroll and allow your customers to fix simple problems on their own with just one click and no wait times.


