Computer Telephony Software 

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Companies providing software used in computer telephony.
AT&T Digital Media Solutions
Stream your content to the TV, Web, & computer with AT&T's Solutions.
www.business.att.com
AT&T Enterprise Solutions
Learn How AT&T Can Help Take The Complexity Out of Networking.
business.att.com
Award Winning Telemarketing Software
Predictive dialer and auto dialer software. Affordable, Scalable & Easy to Use. Online Demo.
Contact Us | Live Chat | Online Demo
www.SpitFireDialers.com
Computer Phone
Call Within the U.S. for $24.99/Mo And More Than 60 Countries for Free
www.Vonage.com
Call Center Software
Compare Voicemail Software Prices. Find the Best Deal & Save Today!
VoicemailSoftware.BuyerZone.com
Telephony Solutions
Converged Solutions for Telecom Service Providers.
www.StratusTelecom.com
Telephony Software Directory
Compare telephony software using Capterra's free, comprehensive directory.
Capterra.com
Most Affordable On-Premise Predictive Dialer
VoiceNet, an award-winning automated dialer platform, has more features and costs less than most competing predictive dialers.
www.govoicenet.com
ProtCall - Call Center Software
Integrated solutions for your call center.
www.protcall.com
Free Home Phone Service
Get Ooma, Get Free Home Phone Service, and Save Money. Buy Now.
ooma.com
Noviant, Inc
Advanced Information Solutions Your One Stop Solutions Provider!
www.noviant.com
computer telephony software
Vexis CTI Solutions & Services Computer Telephony Integration
www.Vexis.com
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A-Z Computer Telephony Software Provider Directory
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1Voice
Develops and implements computer telephony (CTI), interactive voice response (IVR), and messaging solutions. Products are designed for Octel Serenade and Aria platforms.
www.1voice.co.uk
A
AT&T Enterprise Solutions
Learn How AT&T Can Help Take The Complexity Out of Networking.
business.att.com
B
AT&T Digital Media Solutions
Stream your content to the TV, Web, & computer with AT&T's Solutions.
www.business.att.com
C
C3 Computer Telephony
Developer of PC-based computer telephony systems that operate under Windows NT.
www.c3ltd.co.uk
Captaris
Provider of software-based computer-telephony solutions for medium-sized enterprises.
www.captaris.com
Telephony Software Directory
Compare telephony software using Capterra's free, comprehensive directory.
Capterra.com
Contact Communications
Provider of lead generation, telephone messaging and computer telephony integration (CTI) systems.
www.contactphone.com
E
Envox
Developer of computer telephony integration (CTI) software including Envox CT, a development tool and runtime engine for CTI solutions.
www.envox.com
G
Most Affordable On-Premise Predictive Dialer
VoiceNet, an award-winning automated dialer platform, has more features and costs less than most competing predictive dialers.
www.govoicenet.com
M
Mediatel Data
Designer and developer of applications and tools for computer telephony integration (CTI) using Dialogic hardware.
www.mediateldata.com
Mercom Systems, Inc.
Developer of computer telephony software solutions and multi media recording solutions which include Audiolog(tm), a Windows NT voice logging server; and IntellAgents2000(tm), a contact center QM software suite. Products are provided to call ce...
www.mercom.com
O
Open Line Teleinformatica
Software developer of computer telephony products, including auto-attendants, voice and fax mail, audiotex platforms, fax-on-demand, fax broadcast and toolkits.
www.openline.com
P
ProtCall - Call Center Software
Integrated solutions for your call center.
www.protcall.com
S
Award Winning Telemarketing Software
Predictive dialer and auto dialer software. Affordable, Scalable & Easy to Use. Online Demo.
www.SpitFireDialers.com
SunDial Technologies
Developer of predictive dialing application software.
www.sundialer.com
T
TAA
Developer of computer telephony products and voice processing systems. Products range from voice attendant to network telephony.
www.taa.com
Computer Phone
Call Within the U.S. for $24.99/Mo And More Than 60 Countries for Free
www.Vonage.com
Call Center Software
Compare Voicemail Software Prices. Find the Best Deal & Save Today!
VoicemailSoftware.BuyerZone.com
Telephony Solutions
Converged Solutions for Telecom Service Providers.
www.StratusTelecom.com

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Guide author

Guide to Computer Telephony Software

Transform your computer with computer telephony integration (CTI) software concepts

By Jeffrey Lindblom, Computer Consultant, Econ Global Services

Computer telephony software transforms most modern computers into powerful telecommunications tools by integrating functions like memorized phone lists, voicemail and even video to your computer.

Computer telephony software is diverse and sophisticated. Computer telephony interfaces can be as simple as onscreen dialers or CTI computers, which fully interface with a business' telecommunications system through workforce telephony software. Consider the following basic information on computer telephony:

1. Companies using Voice over Internet Protocol (VOIP) and software integration eliminate the telephone from the network.

2. Computer telephony integration lets you use the power of your networked computer to share video and audio resources.

3. A power dialer automates telephone dialing while allowing a human to complete the call if it goes through. Included software can also help compliance with the National Do Not Call Registry.


Action Steps
The best contacts and resources to help you get it done


Examine how software telephony fits your business model

If your needs are merely to dial phone numbers stored in a computerized address list, look for PC telephone software integrated into address software. Microsoft Windows allows you to dial a phone connected with a phone jack through the address book in the computer. A sophisticated computer telephony integration system or CTI computers fully replicate the functions of a PBX phone system, which includes call routing, conferencing and voice and video recording. Often a computer telephony solution tracks whom you called and the duration to create an activity log.

I recommend: Use a company like Talk Switch, which provides complete phone systems and small business VoIP. For more information on security risks when using VoIP, read IDG News Service’s article, "Companies struggle with VoIP security."

Consider the need to train employees on computer telephony interface

Training can be conducted many ways. There may be online courses, CD-based courses, in-house training or you may need to send your employees to classroom training.

I recommend: Stanford University offers a vast number of courses online, including "Introducing Voice Over IP." CNET offers an extensive online discussion VoIP called "Setting Up VOIP."

Automate dialing and protect yourself with a power dialer

Compare the different types of power dialers, or autodialer technology, which includes related technology power dialers, predictive dialers and automated attendants to find which type best suits your needs. Use automation to comply with federal and state laws about telemarketing, such as time and day restrictions and disallowed phone numbers.

I recommend: Review companies like DataTel, which offers predictive dialers to speed up productivity. Read the Frequently Asked Questions at AutoDialerPlus.com; it's a compact distillation of autodialer technology.

Tips & Tactics

Helpful advice for making the most of this Guide

  • •  Installing software telephony may allow more of your employees to telecommute more often. This may reduce the number of sick days or vacation days used by employees.

FEATURED LISTINGS
AT&T Digital Media Solutions
Stream your content to the TV, Web, & computer with AT&T's Solutions.
AT&T Enterprise Solutions
Learn How AT&T Can Help Take The Complexity Out of Networking.
Award Winning Telemarketing Software
Predictive dialer and auto dialer software. Affordable, Scalable & Easy to Use. Online Demo.
Contact Us | Live Chat | Online Demo
Telephony Software Directory
Compare telephony software using Capterra's free, comprehensive directory.
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Guide author

Computer Telephony Software

Transform your computer with computer telephony integration (CTI) software concepts.
Computer telephony software transforms most modern computers into powerful telecommunications tools by integrating functions like memorized phone lists, voicemail and even video to your computer. Computer telephony software is diverse and sophisticated. Computer telephony interfaces can be as simple as onscreen dialers or CTI computers, which fully interface with a business' telecommunications system through workforce ... Read more

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