World Leader - 5 System Options Any Budget, On Site or Hosted
www.TouchStar.com
Reduce costs for Hosted Call Center Easy. No Telecom equipment required
ContactCenter.Packet8.net
Answering your customer's call 24/7 Contact us for a free quote!
www.answerwest.com
Inmediate Oppenings For Experienced Appointmet Setters. Great Pay
www.Intelemark.com/Jobs
Top Quality Agents, Service Awards Highest Customer Satisfaction!
www.StarTek.com
Outsource to the Midwest not India Increase quality & customer loyalty
www.usdiscountcallcenter.com
We can supplement current call cntr Masters level staff takes all calls
www.bhrworldwide.com/
Get Reliable Answering Services for Medical & Corporate Offices Today!
www.onypc.com/syntheny
Search firm which recruits mid- and senior-level placements in sales, marketing and technical support.
www.abrahamlondon.com
Call Center Job openings throughout the United States and Canada. Apply for available opportunities.
www.callcenterclassifieds.com(Paid)
Source for Customer Service, Help Desk, TeleSales and eCommerce jobs.
www.callcenterjobs.com
Provides talent support for contact centers including: strategic projects, long-term hiring, project support, and consulting services.
www.telestaff.com
Specialize in the recruitment and placement of qualified candidates for all call center management positions.
www.teledevelopment.com
Provides call center staffing and onsite management services for corporations in Northern California, and delivers a hybrid of in-house and outsourcing.
www.intelegy.com
Division of J.B. Brown & Associates that recruits management and operations personnel and has an active database of call center candidates from all over the United States.
www.thecallcentergroup.com
Lists customer service jobs, including call centers, help desks, management, and contact centers.
customer-service.thingamajob.com(Paid)
World Leader - 5 System Options Any Budget, On Site or Hosted
www.TouchStar.com
Reduce costs for Hosted Call Center Easy. No Telecom equipment required
ContactCenter.Packet8.net
Guide to Call Center Jobs in a Home-Based Environment
Turn virtual call center jobs into a full-time businessMany talented and skilled employees with experience in jobs in call center careers are bypassing what has always been the normal career progression of call center management jobs and are instead choosing more entrepreneurial opportunities. With access to modern technology, setting up a home-based virtual call center is not too difficult.
In order to succeed in the freelance call center employment arena, you'll need to:
- Purchase the required call center equipment.
- Decide who your online call center jobs should target.
- Build your client base.
Action Steps
The best contacts and resources to help you get it done
Get the equipment needed to jumpstart your call center career
You need call center software, a business-style phone, multiple telephone lines installed by the local telephone company, a headset, a toll-free telephone number for each client and office supplies to be successful at inbound call center jobs. All of this is an upfront cost, but you may negotiate reimbursement of things such as the monthly fee and installation fee of each telephone line with the client.
I recommend:
Compare different call center software at Capterra.com. Try Quintum or Avaya call center equipment. Look for used equipment at eBay to save money.
Look for freelance or contract call center jobs
There are tons of small- to medium-sized businesses that need just a small amount of help answering calls. Find several small support jobs in which you may receive only a couple of calls a day for each.
I recommend:
Search for freelance call center jobs at Call Center Directory.
Market your areas of expertise
If your customer service experience is in the area of department stores and retail, mention that in your advertisement. If you have a lot of experience in call center jobs that sell to inbound customers, market that aspect of your experience.
I recommend:
Set up profiles and accounts on Web sites such as Guru and Elance. Customize your settings to feature your specialties, and describe what sets you apart from other customer service agents.
Advertise your call center in the right places
The Internet is the best place to advertise virtual call center services. There are many free ways to get your business name on the Internet. You may also consider direct marketing to your target market.
I recommend:
Register for an account, and post ads for free at places like Craigslist.
Get hired by a company that employs people at home
If freelancing doesn't work for you, there are several companies that specialize in hiring at-home customer service agents and employees with experience in call center careers. Many are reputable, well-paying and prefer experience in answering service jobs.
I recommend:
Apply at VirtuServe, Time Communications, VIP Desk, or Customer Loyalty, Inc.
Tips & Tactics
Helpful advice for making the most of this Guide- Be sure that you have the time, space and energy to commit to an at-home career.
- Secure childcare for your children while you are working. Home-based call center jobs require the utmost professionalism.
