Enterprise PBX call center system includes VoIP capabilities. All hardware included. 24/7 Support. Outlook Integration & Unlimited Extensions.
Home | Products | FAQ | Contact Us
www.fonality.com
Experience VPI's free live call center recording and call monitoring system demo. Complimentary call center recording resource guides & white papers.
www.VPI-Corp.com
Accurate Always offers the Voxida turnkey solutions. Record phone, pbx and radio calls full-time securely in your center. Monitor calls for quality.
www.accuratealways.com
by Packet8-Fully Hosted Call Center No Specialized Hardware Required
ContactCenter.Packet8.net
Easily Compare Prices & Save. Find the Best Deal & Save Today!
CallCenterSoftware.BuyerZone.com
Compare call center equipment, supplies, services, and CRM contact management solutions.
Contact Software | Lanaguage Service | Service CRM | Performance
www.crmxchange.com
Noble-Amcat blended call center CTI solutions for CRM and marketing with advanced contact management, award-winning software systems.
Insurance | Healthcare | Catalog-Retail | Finance-Banking
www.amcat.com
Products, software solutions, services, equipment, centers consulting and inbound-outbound outsource companies - U.S. and international.
Solutions | Consultants | Outsourcing
www.teleplaza.com
PC Magazine Editor's Choice. All Hardware Included. 24/7 Support
Fonality.com/CallCenter
Enterprise PBX call center system includes VoIP capabilities. All hardware included. 24/7 Support. Outlook Integration & Unlimited Extensions.
Home | Products | FAQ | Contact Us
www.fonality.com (Paid)
Experience VPI's free live call center recording and call monitoring system demo. Complimentary call center recording resource guides & white papers.
www.VPI-Corp.com (Paid)
Develops, markets, and supports products for high-level call center automation. Headquartered in Richmond Hill, Ontario, Canada.
www.computer-talk.com
Develops PC-based telephony products such as PBX, call centers, voice mail, interactive voice response (IVR), IP telephony, fax, soft modems and ISDN routers. Headquartered in Norway.
www.comuniq.com
Compare call center equipment, supplies, services, and CRM contact management solutions.
Contact Software | Lanaguage Service | Service CRM | Performance
www.crmxchange.com (Paid)
Developer of call management products in conjunction with key supply partners.
www.datapulse.com
Provides interaction management solutions for the enterprise contact center, e-businesses, and service providers, to seamlessly manage interactions with their customers across all communications media; phone, e-mail, and the web.
www.genesyslab.com
Developer of call center workforce management and custom telecommunications network software and provider of systems integration, telecommunications consulting and custom telecommunications network solution manufacturing services. The company i...
www.iex.com
Dealer of a variety of professional telephone headsets manufactured by Starkey.
compatibility | products | warranty | contact us
starkeytelephoneheadsets.com(Paid)
Accurate Always offers the Voxida turnkey solutions. Record phone, pbx and radio calls full-time securely in your center. Monitor calls for quality.
www.accuratealways.com (Paid)
Manufacturer of the MarkeTel MK II Predictive Dialer telemarketing hardware product.
www.predictivedialers.com
Manufacturer of beep-tone generators for recording applications and digital-to-analog converters. Products are sold to the call logging industry. This company was capitalized by private investment.
www.mratech.com
Provides call center hardware, including open solutions through the Symposium Call Center Portfolio as well as solutions specifically for Meridian 1 and through Centrex.
www.nortelnetworks.com
Manufacturer of automatic telephone call distribution management information systems equipment and real-time Internet front tools. Products are sold through distribution channels worldwide and direct to end-users.
www.perimetertechnology.com
Produces and distributes hardware and software solutions that work with equipment from Nortel Networks, Lucent, Siemens/Rolm. Also offers various levels of customer support and maintenance.
www.telecorpproducts.com
Products, software solutions, services, equipment, centers consulting and inbound-outbound outsource companies - U.S. and international.
Solutions | Consultants | Outsourcing
www.teleplaza.com (Paid)
Offers distributed call center and web call center products, as well as Customer Relations Management (CRM) and Computer Telephony Integration (CTI).
www.teloquent.com
Noble-Amcat blended call center CTI solutions for CRM and marketing with advanced contact management, award-winning software systems.
Insurance | Healthcare | Catalog-Retail | Finance-Banking
www.amcat.com (Paid)
Manufacturer of headsets integrating new communications technology.
www.computerheadsets.com
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by Packet8-Fully Hosted Call Center No Specialized Hardware Required
ContactCenter.Packet8.net
Easily Compare Prices & Save. Find the Best Deal & Save Today!
CallCenterSoftware.BuyerZone.com
Guide to Call Center Equipment and Supplies
Finding supplies and equipment for your call centerCall center managers look for solutions for:
1. Agent help -- databases to identify calls and track progress.
2. Management help -- quality assurance, including call recording and monitoring tools.
3. Technology solutions for communications like VoIP.
Action Steps
The best contacts and resources to help you get it done
Look to the latest in contact center technology
When you've assembled your call center space with workstations for each agent, you'll need comprehensive software to help run your calls. Online vendors offer VoIP software, database and overall call management solutions; browse their types of programs to see what you need.
I recommend:
Managers can find VoIP tools and call data handlers at Stratasoft. Interactive Intelligence sells an all-in-one platform for your call center.
Get call center equipment in the form of hardware
In addition to all of your computer tools, you'll want decent hardware like dialers and headsets. Although some of your people might get a kick out of the old 1960s units you've got stored in the closet, it might be better to go with all-new models for better functionality. You can buy new headsets online with connectivity features that will streamline your call center operation.
I recommend:
Phone Merchant offers a variety of headsets and call center supplies. Call center equipment providers include communications companies like Ironton Telephone, which offers call center terminals. Call center phone equipment including headsets and dialers can also be found from Call Center Consulting and the Call Center Store.
Find monitoring solutions
This step is different for each business manager. Companies offer high-tech call recording software to evaluate agent calls, but a big disclaimer goes along with these packages: recording calls can be a sticky issue due to ambiguous legality of call recording in general. Call center managers can choose to do 'spot-checks' on open lines instead of the call recording option.
I recommend:
Call Recording Solutions (CRS) page offers professional call recording equipment and information on the legality of call recording. Accurate Always sells digital Voxida products for handy quality assurance in a call center.
Tips & Tactics
Helpful advice for making the most of this Guide- Pay attention to agent motivation and general call center structure. Although your call center equipment and supplies are a large part of your success equation, you won't get far without trained and motivated staff and good leadership. Don't neglect thoughtful staff meetings and two-way communication; these things enable your business to self-evaluate for the future.
- Don't forget Do Not Call compliance tools, which should be included in any software package you buy.








