Order processing and customer service for small to mid sized companies. All agents are customer service certified and based in the USA.
Free Quote
www.owd.com
Compare Call Center Service Quotes from Multiple Vendors. Inbound and Outbound Service Available. Free, No Obligation Quotes.
Request Quotes | Compare Vendors
www.AllOptions.com
Handles your entire outsourcing needs. Visit our web site for details today. Inbound, outbound, and e-contact. 24x7x365. Professional call center.
www.hamiltontm.com
U.S. based live operator call center offering superior quality, experience, great service & advanced technical capabilities. Request a quote today!
Free Quote | Services | Free Literature | Locations
www.the-connection.com
Every 15 seconds another Call Center agent learns how they can become EvenBetter. Our call monitoring service is unique with added surveys.
Consulting | Learn More | Seminar Series
www.hyperquality.com
Transform Your Business with Avaya Contact Center Solutions
www.avaya.com
Offers call center outsourcing consulting services. Provides multiple quotes for IB/OB teleservices from professional call center agencies.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com
International outsourcing directory for inbound and outbound call center management services in the U.S. and worldwide.
Domestic | Offshore | IP VoIP Dialer | Case Studies
www.teleplaza.com
Compare Call Center Outsourcing Software using Capterra's free, comprehensive directory.
Capterra.com
Full range of 24/7 call center services. Companies choose and stay with TeleRep because we're family owned and treat you like family too.
www.telerep.com
Accenture Offers Services That Help Clients Achieve High Performance.
www.Accenture.com
Free List of Outsource Call Centers Selection Tool For Your Req
www.CallCenterFind.com
Reduce costs for Hosted Call Center Easy. No Telecom equipment required
ContactCenter.Packet8.net
Transform Your Business with Avaya Contact Center Solutions
www.avaya.com (Paid)
U.S. based live operator call center offering superior quality, experience, great service & advanced technical capabilities. Request a quote today!
Free Quote | Services | Free Literature | Locations
www.the-connection.com (Paid)
Order processing and customer service for small to mid sized companies. All agents are customer service certified and based in the USA.
Free Quote
www.owd.com (Paid)
Every 15 seconds another Call Center agent learns how they can become EvenBetter. Our call monitoring service is unique with added surveys.
Consulting | Learn More | Seminar Series
www.hyperquality.com (Paid)
Providing quality call center service solutions to businesses in need of call center outsourcing.
www.callkc.com(Paid)
Compare Call Center Outsourcing Software using Capterra's free, comprehensive directory.
Capterra.com (Paid)
Compare Call Center Service Quotes from Multiple Vendors. Inbound and Outbound Service Available. Free, No Obligation Quotes.
Request Quotes | Compare Vendors
www.AllOptions.com (Paid)
Full range of 24/7 call center services. Companies choose and stay with TeleRep because we're family owned and treat you like family too.
www.telerep.com (Paid)
Offers call center outsourcing consulting services. Provides multiple quotes for IB/OB teleservices from professional call center agencies.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com (Paid)
Handles your entire outsourcing needs. Visit our web site for details today. Inbound, outbound, and e-contact. 24x7x365. Professional call center.
www.hamiltontm.com (Paid)
Centris works with companies who are looking to expand their Spanish speaking customer service departments and improve customer satisfaction.
www.centrisinfo.com(Paid)
International outsourcing directory for inbound and outbound call center management services in the U.S. and worldwide.
Domestic | Offshore | IP VoIP Dialer | Case Studies
www.teleplaza.com (Paid)
Accenture Offers Services That Help Clients Achieve High Performance.
www.Accenture.com
Free List of Outsource Call Centers Selection Tool For Your Req
www.CallCenterFind.com
Reduce costs for Hosted Call Center Easy. No Telecom equipment required
ContactCenter.Packet8.net
Guide to Call Center Outsourcing
Get your sales, marketing or customer service messages out cheaply and efficiently![]() |
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Call Center Outsourcing 411
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- Take orders, resolve complaints
- Reach new customers or market to existing customers
- Make appointments for service
Action Steps to Smart Call Center Outsourcing
The best contacts and resources to help you get it done
First, try call center robots
If what you need is to get a grip on incoming appointments, say, for a medical practice or car repair shop, an automated, Internet-based system might be enough — and cheaper than call center outsourcing.
I recommend:
Timetrade is inbound call center software that allows your customers to make an appointment online or via the telephone.
Go private label call center
Setting up call centers takes serious investment. Unless your business is built around this channel exclusively or primarily, its likely better to outsource the work until it grows to a significant portion of revenues.
I recommend:
PSFweb, Americall, Quscient and Xact are some of the many companies that provide outsourced call centers.
Try overseas call center outsourcing
Inbound call centers often work from foreign shores using English (or Spanish) speaking reps to handle your company's needs. Increasingly, too, even big companies like insurance providers and airlines hire in-country, native speakers through home-based systems that rely on part-timers, usually U.S. citizens looking for flexible work schedules.
I recommend:
Teleplaza lists international sources for call center outsourcing to multilingual providers. LiveOps, PAI, Caleris and Willow offer access to home-based operators in this fast-growing segment. Find a directory of international call centers at Business.com.
Build in-house call center solutions
Besides phones, computers and space, a call center in your own office implies a significant investment in software to manage those contacts, often Web-based.
I recommend:
Contactual, UCN and Angel offer Web-driven inbound call center software that integrates with customer-relationship management programs, including NetSuite and Salesforce.com. If you have the money to invest, top providers of high-end call center software include Avaya, Nortel and Cisco. Find vendors of call center software and call center equipment in directories at Business.com.
Keep up with the law on call centers — privacy matters!
As companies have come to rely on telemarketing, politicians have responded in kind with do-not-call legislation. Running afoul of one angry customer can cost you thousands.
I recommend:
The U.S. Federal Trade Commission maintains a page for businesses that explains the do-not-call registry and its rules.
Tips & Tactics for Effective Call Center Operations
Helpful advice for making the most of this Guide- Some call centers also handle faxes, e-mails and letters from your customers. They go by the name contact centers.
- Hiring a call center can take a load of your mind, but then strangers are representing your brand. Ask for names of customers before signing on, and dial them up as mystery client. You might be surprised.
- Consider call center outsourcing a one-off project – say a timely marketing push – as a test before signing a long-term deal.
- A big part of using a call center successfully is reacting to what they learn. Make sure you have a good customer-relation database practice in place before taking on a call center project.












