2008 Top 10 Contact Center Software Rankings. Download Free Report Now.
Business-Software.com/ContactCenter
Unbiased advice on choosing a Call Center & free price quotes.
CallCenterComparison.com
SMB SaaS phone, email & chat tools Proven ROI. Watch Demo. Free Advice
www.Contactual.com
Full Service Call Center in SoCal Medical, Legal & Sm. Bus. Call Us
www.ConcordeCommunications.com
Offers solutions and services for customer services and data processing needs, like international outsourcing call center services in the Philippines.
www.cybergenic.net




Get 5 free quotes from companies that offer Philippines call centers & telemarketing for US companies. Connect with vendors that match your needs.
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www.QuoteCatcher.com




We provide consultation and operations management to companies looking to source task-based workers in the Philippines.
www.pioutsource.com




Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa and Central America.
Our Services | Inbound | Outbound | Get Quotes
www.worldwidecallcenters.com




Consulting & Enterprise Integration For End-to-End Solutions. From AT&T
business.att.com
Outsource. Live agents. Bilingual. Get a quote: 800-411-5777.
www.AnswerNet.com
Company providing sales and support call centre services plus telemarketing, market research, and phone operator facilities.
www.call-centre-outsourcing.co.uk
Directory of Philippines call center outsourcing service companies.
www.callcenterguide.com
Offers solutions and services for customer services and data processing needs, like international outsourcing call center services in the Philippines.
www.cybergenic.net
Supplies scalable call center outsourcing services for ongoing programs, specific campaigns, and as-needed support.
www.internetleads.com
Directory for IT outsourcing, call center outsourcing, business process outsourcing and other outsourcing services.
outsourcing.org
We provide consultation and operations management to companies looking to source task-based workers in the Philippines.
www.pioutsource.com
Get 5 free quotes from companies that offer Philippines call centers & telemarketing for US companies. Connect with vendors that match your needs.
www.QuoteCatcher.com
Offers individualized outsourcing services for the call center industry. Services include customer service, technical support, and help desk.
www.tier3support.com
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa and Central America.
www.worldwidecallcenters.com
2008 Top 10 Contact Center Software Rankings. Download Free Report Now.
Business-Software.com/ContactCenter
Unbiased advice on choosing a Call Center & free price quotes.
CallCenterComparison.com
SMB SaaS phone, email & chat tools Proven ROI. Watch Demo. Free Advice
www.Contactual.com
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Guide to Finding a Philippines Call Center
Cheap, friendly labor is the attraction of the call center, Philippines style.The two big attractions of a call center in the Philippines:
Action Steps
The best contacts and resources to help you get it done
Set service requirements for your call center in the Philippines
Do you want operators who will take inbound calls only or make outbound calls from your call center Philippines operation? Take sales orders? Provide tech support? What volume of calls are you expecting?
I recommend:
BuyerZone has a checklist of call center outsourcing requirements that will help you refine your needs - fill it out and BuyerZone will send a bid back from a call center in the Philippines.
Find a call center, Philippines-based
You can get bids and negotiate directly with a local call center in the Philippines.
I recommend:
eTelecare Global Solutions is a major call center, Philippines based but founded by two American management consultants. Check the member list of the Call Center Association of the Philippines for more local companies. Or use a consultant to find you a call center in the Philippines; check Business.com's call center outsourcing consultant directory.
Find a call center in the Philippines owned by an American multinational
If working with an American company fits your comfort level, they have moved into the call center Philippines business in a big way, too.
I recommend:
APAC Customer Services, a giant in customer service call centers, operates in the Philippines, as do big players Convergys and Sitel.
Negotiate your call center Philippines outsourcing deal
Pricing may be by the hour after a setup charge and rates may vary depending on whether you have shared or dedicated phone agents at your call center in the Philippines.
I recommend:
Philippine call center company GlobalSky goes into detail on service level promises on its web site.
Tips & Tactics
Helpful advice for making the most of this Guide- Remember you are still responsible for compliance with U.S. telemarketing laws even though you locate a call center in the Philippines.
- Ask about training at your call center Philippines location. Better companies keep employees up to date on American culture and slang to make phone calls with Americans go smoothly.
Offers solutions and services for customer services and data processing needs, like international outsourcing call center services in the Philippines.
Get 5 free quotes from companies that offer Philippines call centers & telemarketing for US companies. Connect with vendors that match your needs.
Get 5 Quotes
We provide consultation and operations management to companies looking to source task-based workers in the Philippines.
Call center outsourcing consulting and referral services. No charge to clients. USA, Canada, India, the Philippines, South Africa and Central America.
Our Services | Inbound | Outbound | Get Quotes





