Call Centers Publications 

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Microsoft® Unified Communications
Streamline Communications, Increase Efficiency & Lower Costs. Learn More.
Try It Out | Read Case Studies | Learn More | Get Cost Savings
Microsoft.com/UnifiedCommunications
We Know Call Centers
Unbiased advice on choosing a Call Center & free price quotes.
CallCentersComparison.com
Publish a Magazine
Upload Your Content Now to Publish Professional Quality Magazines.
MagCloud.com/Publish+Your+Magazines
Bilingual Call Centres
Mexico Call Centres Outsourcing Call 407-493-8479 for Free Quote
www.Omicron-Solutions.com
Call Centers
Call Centers Small, Medium or Large Call Volumes
CallCenter.ContactOneCallCenter.com
24X7 Catalog Call Center
Inbound Telemarketing Services Professional, Economical & Reliable
www.midcocall.com
Call Center Recording
Maximize Customer Satisfaction With Our Quality Call Recording Software
www.CallCopy.com
Call Center Jobs
Search From 1000s Of Job Postings Online. Find Your Dream Job Today!
www.Job.com
Call Center Magazine
Great Deals on Magazines Up to 90% Off Bestselling Magazines
Amazon.com/magazines
Online Workers Needed Now
Call Center Jobs from Home. No Fees - Free Access!
www.NextJobAtHome.com/
Call Center Jobs
View Call Center Jobs Listed Here. Find a Customer Service Job Today.
www.iHireCustomerService.com
Call Center Jobs
Post Resumes & Gain Exposure. Apply To Service Jobs Instantly!
www.CustomerServiceJobs.com
click here
A-Z Call Centers Publications Provider Directory
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C
CallCenterBiz.com
Online provider of daily call center news.
www.callcenterbiz.com
Call Center E-Journal
Electronic journal and online resource designed expressly for call center and customer care professionals. Journal is designed to provide subscribers with actionable ideas and proven improvement techniques advertising free.
www.callcenterejournal.com
Call Center Magazine
Covers products and services that improve customer contact adn care by strengthening online communications and quality assistance over the phone.
callcentermagazine.com
CallCenterOps
Information for professionals in the call center industry, including a job board, product reviews, call center resources, magazines and news.
www.callcenterops.com
Call Center Times
Online magazine focused on providing vilibility for call centers, their products and services, and as a forum for recognizing their employees.
www.callcentertimes.com
Call Centre Focus
European telebusiness magazine featuring information on the call center industry. Provides articles, bulletin boards, jobs, and events.
www.callcentre.co.uk
CRMXchange
Offers an exchange of information on customer relationship management, sales, call centers and telemarketing issues.
www.crmxchange.com
Customer Service Group
Provides specialized products and services for customer service and support professionals at every level within the organization.
www.customerservicegroup.com
I
Call Center Management Review
Provider of call center management.
www.icmi.com
M
Microsoft® Unified Communications
Streamline Communications, Increase Efficiency & Lower Costs. Learn More.
Microsoft.com/UnifiedCommunications
O
Outbound Focus
Online source for call center and telemarketing issues, including best business practices, and technological and legislative developments.
www.outboundfocus.com
P
Phone+
Online magazine that provides articles covering an array of topics within telecommunications.
www.phoneplusmag.com
T
Teleconnect Magazine
Guide to choosing, buying, installing and using telecom equipment and services.
www.teleconnect.com
Tele.Com Magazine
Online edition of Tele.com Magazine, which provides business and technology news for next generation service providers.
www.teledotcom.com
Call Center Solutions Magazine
Online publication on inbound, outbound & customer service management; published by Technology Marketing Corporation, Norwalk, Connecticut.
www.tmcnet.com
Customer Interaction Solutions
Online magazine that provides readers with current call center topics and issues.
www.tmcnet.com
Technology Marketing
News, articles, columns on communications and call center technology solutions.
www.tmcnet.com
We Know Call Centers
Unbiased advice on choosing a Call Center & free price quotes.
CallCentersComparison.com
Publish a Magazine
Upload Your Content Now to Publish Professional Quality Magazines.
MagCloud.com/Publish+Your+Magazines
Bilingual Call Centres
Mexico Call Centres Outsourcing Call 407-493-8479 for Free Quote
www.Omicron-Solutions.com

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Guide author

Guide to Call Centers Publications

Stay focused and industry-savvy by subscribing to the right call centers publications

By Tai G., Writer

One of the best ways for call center professionals to stay informed of industry news is to subscribe to call centers publications. There are many publications, trade journals and newsletters available that cover current trends in the call center industry; but rather than inundate yourself by subscribing to them all, you may want to pick and choose the ones that best meet your business's needs.

There is a huge selection of industry publications to choose from. Where some are very limited and cover specific topics, others give an overview of the whole industry and offer a variety of resources. The trick is to get the most information out of the fewest resources, thus saving you money and keeping you well informed without consuming all your valuable time. When choosing a call center books, magazines and journals, remember the following:

1. Some call center magazine publications offer free trial subscriptions that you can take advantage of.

2. When subscribing to publications, find out what period your payment covers. Make sure you receive any back issues within the time period you are paying for. Some publications may just begin subscription with the current issue.

3. Order your call center publication directly from its website, if possible, or you may miss out on subscription perks.


Action Steps
The best contacts and resources to help you get it done


Subscribe to call center magazines and take advantage of the perks

Many publishers offer discounted pricing with subscriptions, in addition to other perks. Check to see if they offer free trial subscriptions or copies. You may even be able to cancel your subscription without payment or penalty if you are not absolutely satisfied.

I recommend: Connections Magazine is free to industry members in the USA. There is also an option to purchase the digital version, for your convenience and to reduce waste. Contact Professional Magazine does offer complimentary subscriptions to industry professionals in certain areas.

Take advantage of online call center newsletters and magazines

E-mags and web publications have evolved for the better, and there are many benefits to taking advantage of them. Not only are they readily available, the medium also allows publishers to compliment articles with multimedia resources. You may have to sign up as a member, but that can be an added bonus. It might get you access to free sample copies or journal archives.

I recommend: Customer Management Insight is an online industry publication offering online tools such as trade email newsletters, up-to-date news and discussion forums. CallCenterOps.com features news headlines, industry opportunities and a research library as just a part of its online industry tools.

Join a professional association for access to call center publications

If you a business, you may consider becoming a member of an association for call center professionals. As a member, you'll receive access to free publications, as well as other informational resources. If you sign up as a business, you can extend these services to your employees as well.

I recommend: The Association of Customer Contact Professionals and the American Teleservices Association are both call center associations that offer online publications to members. As a member, you also get access to industry tools and resources.

Tips & Tactics

Helpful advice for making the most of this Guide

  • •  Check with your local library for publications, as many subscribe to online databases that may include call center journals, magazines and books.

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Call Centers Publications

Stay focused and industry-savvy by subscribing to the right call centers publications.
One of the best ways for call center professionals to stay informed of industry news is to subscribe to call centers publications. There are many publications, trade journals and newsletters available that cover current trends in the call center industry; but rather than inundate yourself by subscribing to them all, you may want to pick and choose the ones that best meet your business's needs.There is a huge selection of ... Read more

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