Davox - DAVX- Profile

Davox Corporation. The principal activity of the Group is software and systems integration that develops, markets, supports, and services software solutions for the contact center marketplace. Through its direct sales force and third-party distribution channels, the Group provides a full range of customer interaction management solutions to businesses involved in mission-critical customer contact activities within such industries as financial services, media and entertainment, retail, healthcare, telecommunications, transportation, utilities and service bureaus. The Company offers a tiered support program for its distributor channel which includes periodic maintenance updates to distributors' enrolled end-user base, access to Company's distributor web site, escalated support for distributor personnel, recommended training curriculums and a spare parts repair/ exchange program. Voice integration systems accounted for 50% of 2000 revenues and customer services, 50%.