Business.com: Business Directory and Search Engine

Buy
Home » Directory » Telecommunications » Call Centers » Software

Call Center Software: Both Inbound and Outbound Calls, Automatic Call Distribution, Predictive Dialer

Contact Center Solutions
Discover the Benefits of Avaya Contact Center Solutions.
www.avaya.com  Save My Rating
Matching
Result
  • Interactive Reponse

Noble-Amcat - Centers CTI Software System
Blended CTI based Marketing and CRM software solution for contact center management: IVR, VoIP, ACD, unified multichannel customer contact.
www.amcat.com  Save My Rating
Matching
Result

Call Center Inbound
Find Call Center Inbound near you Local Search on Call Center Inbound
www.HelloLocal.com
Product Listings Powered by
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
TCNP3 redefines interactive voice messaging as Interactive Voice Communication and introduces the most advanced agent productivity suite to the call center marketplace. TCNP3 sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. This enables you to apply Interactive Voice Communication strategies that maximize your right party connectivity with each attempt, delivering the highest return on investment in the industry.
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
Contact Center Anywhere (CCA) from Oracle, the largest software provider in the world is an award winning hosted on demand virtual call center platform that offers blended inbound, outbound, email, chat, fax, predictive dialing, 100% call recording, whisper coaching, barge-in, skills base routing, remote agent, VOIP/SIP compatible with over 250 call center metric reports. Promero is an Oracle Certified Partner and offers CCA in a hosted version for SMBs as well as on premises installations.
The SafeSoft Solutions web-hosted call center software anticipates when to connect agents to live prospects and therefore increases their overall talk time. Our solution bypasses busy signals, answering machines and unanswered calls, among a handful of other filters. Agent call recording capabilities, real-time statistics dashboard, and custom lead forms allow for maximum management and increase in productivity. For more information please take a look at the Features page.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
Call center organizations must innovate to survive in today's economy. They can no longer put much needed capital to expensive premise-based equipment that fails to provide unlimited calling capacity to manage increased account. The LiveVox Hosted VoIP Dialer will allow you to secure twice the Right-Party Contacts, maximizing the productivity of your agents while you control operating expenses. Contact LiveVox to learn about our free demo and pilot program.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.

Related Business Topics
Web Listings
Call Center Software | IVR | Voice Broadcasting | Predictive ...
Predictive dialers and call center software with IVR and voice ... our CRM software has powered both inbound and outbound centers for more than a decade. ...
http://www.databasesystemscorp.com/
Noble-Amcat Multi-channel Contact Center CTI Solution: Blended ...
CTI based contact center software increases productivity with call blending, inbound IVR, and predictive outbound dialers. Customer Interaction ...
http://www.amcat.com/
ACD systems price quotes - Free automatic call distribution ...
Describe your needs, get matched with multiple call center software ... 4), Does (or will) your call center receive inbound calls or make outbound calls? ...
http://www.buyerzone.com/software/call_center_software/qz_questions_acd.jhtml
Automatic Call Distribution, Call Center Software, Computer ...
Parsec Call Center Software is a true blended solution catering to both the Outbound and Inbound needs of a Call Center and thus have Automatic Call ...
http://www.parsectech.in/call-center-software.html
Predictive Dialer Avaya | The Next | CTI Avaya & Predictive dialing
Products, Call Center Software, Technology, Call Center solutions ... Predictive Dialer with Avaya native link. ACD (Automatic Call Distribution) ...
http://www.vocalcom.com/software-call-center-avaya.html
Call Center Technology IVR | Voice Broadcasting | Computer ...
automatic call distribution Included with our call center phone system is a ... These calls can then be processed using our IVR software or transferred to a ...
http://www.call-center-tech.com/


By Linda C. Ray
Telecommunications
User Rating
8.0
out of 10
Stay on top of call center software news and trends.
Call center programs continue to evolve, giving business a wider choice than ever of call center solutions. The call center solution industry should be followed closely to monitor business call center software news and trends as well as Web-based options and high-tech call center applications. Call center software firms need to know where they fit in the scheme of things as it relates to their own clients’ best welfare ... Read more
Refine Listings By:
Applications
Features
Business.com's What Works for Business Contest: Win up to $10,000 for creative business solutions

Refine Your Search