Contact Center Solutions
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Call Center Software
World Leader - 5 System Options Any Budget, On Site or Hosted
www.TouchStar.com
World Leader - 5 System Options Any Budget, On Site or Hosted
www.TouchStar.com
Virtual Call Center
Recession Proof Your Call Center Proven ROI. Watch Demo. Free Advice
www.Contactual.com
Recession Proof Your Call Center Proven ROI. Watch Demo. Free Advice
www.Contactual.com
Call Center Inbound
Find Call Center Inbound near you Local Search on Call Center Inbound
www.HelloLocal.com
Find Call Center Inbound near you Local Search on Call Center Inbound
www.HelloLocal.com
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Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies align their service desk management functions with the needs of the business and automate business processes in multiple areas of their organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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BusinessFlow is complete enterprise order management and multi-channel sales software with a customizable call center order entry interface and customizable customer service interface. Call center functionality is linked dynamically to multi-channel sales functionality, inventory control, order management, payment processing, marketing, and customer relationship management.
Need call center technology? Don't waste your budget on expensive hardware... Leverage your existing phones instead. Whether it's a sophisticated PBX or a single phone line, Telax works with what you have! Perfect for centers with 1 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.
TCNP3 redefines interactive voice messaging as Interactive Voice Communication and introduces the most advanced agent productivity suite to the call center marketplace. TCNP3 sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. This enables you to apply Interactive Voice Communication strategies that maximize your right party connectivity with each attempt, delivering the highest return on investment in the industry.
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Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
Contact Center Anywhere (CCA) from Oracle, the largest software provider in the world is an award winning hosted on demand virtual call center platform that offers blended inbound, outbound, email, chat, fax, predictive dialing, 100% call recording, whisper coaching, barge-in, skills base routing, remote agent, VOIP/SIP compatible with over 250 call center metric reports. Promero is an Oracle Certified Partner and offers CCA in a hosted version for SMBs as well as on premises installations.
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CallCenterAnywhere
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.
Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by SLA's empower the Enterprise with visibility into all interactions, business intelligence/analytics with the customer. Companies can increase first call resolution for reduced operating costs.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
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Web Listings
Noble-Amcat Multi-channel Contact Center CTI Solution: Blended ...
CTI based contact center software increases productivity with call blending, inbound IVR, and predictive outbound dialers. Customer Interaction ...
http://www.amcat.com/
CTI based contact center software increases productivity with call blending, inbound IVR, and predictive outbound dialers. Customer Interaction ...
http://www.amcat.com/
Call Center Software | IVR | Voice Broadcasting | Predictive ...
Predictive dialers and call center software with IVR and voice ... dialer software, our CRM software has powered both inbound and outbound centers for more ...
http://www.databasesystemscorp.com/
Predictive dialers and call center software with IVR and voice ... dialer software, our CRM software has powered both inbound and outbound centers for more ...
http://www.databasesystemscorp.com/
Autodialer, Call Center Software, Predictive Dialers, VOIP, IVR ...
Autodialer: TCT Specializes In Call Center Software Solutions, Call Tracking Software, ... Simultaneous management of inbound and outbound calls. ...
http://www.yoursautodialer.com/
Autodialer: TCT Specializes In Call Center Software Solutions, Call Tracking Software, ... Simultaneous management of inbound and outbound calls. ...
http://www.yoursautodialer.com/
Predictive dialer advice - Compare auto dialer software quotes ...
Plus, get free price quotes from leading call center software suppliers. ... Call Blending - handle inbound and outbound calls simultaneously ...
http://www.buyerzone.com/software/call_center_software/qz_questions_predictive.jhtml
Plus, get free price quotes from leading call center software suppliers. ... Call Blending - handle inbound and outbound calls simultaneously ...
http://www.buyerzone.com/software/call_center_software/qz_questions_predictive.jhtml
Call Center Software, Predictive Dialer, ACD, IVR, Recording ...
TouchStar's premier call center software and predictive dialer is a complete solution ... inbound campaigns, or blend both inbound and outbound campaigns. ...
http://www.touchstar.com/TouchStar.htm
TouchStar's premier call center software and predictive dialer is a complete solution ... inbound campaigns, or blend both inbound and outbound campaigns. ...
http://www.touchstar.com/TouchStar.htm
Hosted Predictive Dialer and Virtual Call Center Software
Call Center Software Products. Whether your call center is inbound, outbound or blended, our products include all of the features you need to run your ...
http://www.five9.com/
Call Center Software Products. Whether your call center is inbound, outbound or blended, our products include all of the features you need to run your ...
http://www.five9.com/
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