Call Center Software: Enterprise Business (More than 2500), Both Inbound and Outbound Calls, Demo Available 

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Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Don't buy call center technology! To win - choose a provider that leverages your existing equipment and support at no additional cost. That's Telax! Our clients include the GSA, Health Canada, Burberry, State of Pennsylvania and many more. Click through now for a free demo!
i-Sight Call Tracking Software helps you work with efficiency. Quickly record calls using call scripting features, or automatically route emails to the right people for resolution. Customize the application to optimize your workflow and ensure that every call is answered. i-Sight is web based and provides easy access to complete call histories and advanced reporting for managers. Reports can be created to show average resolution time, nature of calls and much more.
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
VoiceNet is an award-winning contact center software suite with automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry's best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
Boost calls 50% or more with our Outbound Call Center Software which includes Autodialing, Call-Scripting, Call Recording, Web Lead Integration & Customizable Lead Routing, and much more. View Online Demo or try a 30-Day Trial! OFER VALID ONLY FOR US AND CANADIAN CUSTOMERS
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
EnterpriseWizard is a top rated, web-based automation solution for call center, helpdesk and business process management. Easily adapts to your business with customizable tables, fields, graphical workflows, escalation, business rules, email notification, live chat, interactive reporting, granular permissions, dynamic self-serve FAQ, and more. Users report a 1 month ROI, 50% increase in customer satisfaction, 80% increase in retention, and 25% increase in technician efficiency.
BusinessFlow is complete enterprise order management and multi-channel sales software with a customizable call center order entry interface and customizable customer service interface. Call center functionality is linked dynamically to multi-channel sales functionality, inventory control, order management, payment processing, marketing, and customer relationship management.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LiveVox offers: ??? State of the Art Dialer with Inbound/Outbound Agent Blending + Voice Broadcasting ??? Unlimited line and dialer capacity on-demand and no line starvation ??? Quick Connect with Predictive Pacing and sub-second screen pops with ability to control abandons ??? No capital expenses or upgrade fees required ??? no seat licenses, no upfront costs ??? No short duration charges or minimum duration games ??? one simple per-minute cost

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Web Listings
Contact Center Software, Call Center Software, Siebel CRM OnDemand ...
Voice enabled solutions for the enterprise, call center IVR, government, banks, ... Intelligent hosted call routing software that routes inbound 800 calls ... Call center software for both on demand hosted solutions and premise based ... 2500, Pompano, FL 33064 | Tel. 954.935.8800 | Sales. 888.204.0822 | Fax. ...
http://www.promero.com/
Contact Center Software, Call Center Software, Siebel CRM OnDemand ...
Voice enabled solutions for the enterprise, call center IVR, government, banks, financials, ... Intelligent hosted call routing software that routes inbound 800 calls ... Call center software for both on demand hosted solutions and premise based ... Blended agent for both inbound and outbound communications ...
http://www.promero.com/Default.asp?ItemID=313&rcid=62&pcid=7&cid=62
Call Center Software
Nov 6, 2009 ... Call Center Software by Five9 is at the forefront of accelerating ... in inbound call center, outbound call center, auto-dialer, ... While acknowledging that CRM is a "hot topic" in business today as "both small and mid-sized companies .... Hunter Douglas Launches Advanced Websites for 2500 Alliance ...
http://call-center-software.tmcnet.com/
Collection Firm Overhauls Contact Center Technology to Improve ...
The new software, called Customer Interaction Center([R]) (CIC CIC ... was deployed to provide more cost-effective and less complex inbound and outbound dialing, ... the ability to automate outbound calls and customize call routing rules is ... and call center services to more than 400 clients across the country. ...
http://www.thefreelibrary.com/Collection+Firm+Overhauls+Contact+Center+Technology+to...
Oracle Contact Center Anywhere Call Center Software
The solution provides the ability to listen in on agent calls and join or ... Oracle Contact Center Telephony Analytics provides call center agents ... Oracle Contact Center Telephony Analytics includes prebuilt data models, more than 150 ... productivity, efficiency and cost benefits by sharing hardware, software ...
http://www.oraclecontactcenteranywhere.com/benefits/benefits.asp
STARS OF THE INDUSTRY
Wayne Andrews founded GeoTel in 1993 as a start-up software company. ... in inbound and outbound calling with 11 facilities and over 2500 employees in the US and Canada. ... Most recently, TeleMark was chosen by Call Center Magazine as .... With more than 20 years in the technology business, Nicholas Tiliacos, ...
http://www.callcentermagazine.com/shared/printableArticle.jhtml?articleID=8701488


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