Call Center Software: Enterprise Business (More than 2500), Both Inbound and Outbound Calls, IVR 

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Call Center Software
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Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home.
VoiceNet is an award-winning contact center software suite with automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry's best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
Don't buy call center technology! To win - choose a provider that leverages your existing equipment and support at no additional cost. That's Telax! Our clients include the GSA, Health Canada, Burberry, State of Pennsylvania and many more. Click through now for a free demo!
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LiveVox offers: ??? State of the Art Dialer with Inbound/Outbound Agent Blending + Voice Broadcasting ??? Unlimited line and dialer capacity on-demand and no line starvation ??? Quick Connect with Predictive Pacing and sub-second screen pops with ability to control abandons ??? No capital expenses or upgrade fees required ??? no seat licenses, no upfront costs ??? No short duration charges or minimum duration games ??? one simple per-minute cost

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Contact Center Software, Call Center Software, Siebel CRM OnDemand ...
Voice enabled solutions for the enterprise, call center IVR, government, banks, ... Intelligent hosted call routing software that routes inbound 800 calls ... Call center software for both on demand hosted solutions and premise based ... to more than 110000 C-level executives* and provides business leaders with a ...
http://www.promero.com/
Contact Center Software, Call Center Software, Siebel CRM OnDemand ...
Voice enabled solutions for the enterprise, call center IVR, government, banks, ... Call center software for both on demand hosted solutions and premise based ... to more than 110000 C-level executives* and provides business leaders with a road map on ... Blended agent for both inbound and outbound communications ...
http://www.promero.com/Default.asp?ItemID=313&rcid=62&pcid=7&cid=62
Call Center Software
Zeacom's call center software solutions have enabled more than 2500 customers globally, to build effective customer relationships and deliver a higher ...
http://www.tmcnet.com/channels/call-center-software/
Collection Firm Overhauls Contact Center Technology to Improve ...
The new software, called Customer Interaction Center([R]) (CIC CIC ... was deployed to provide more cost-effective and less complex inbound and outbound dialing, ... the ability to automate outbound calls and customize call routing rules is ... and call center services to more than 400 clients across the country. ...
http://www.thefreelibrary.com/Collection+Firm+Overhauls+Contact+Center+Technology+to...
Oracle Contact Center Anywhere Call Center Software
The solution provides the ability to listen in on agent calls and join or ... Oracle Contact Center Telephony Analytics provides call center agents ... Oracle Contact Center Telephony Analytics includes prebuilt data models, more than 150 ... productivity, efficiency and cost benefits by sharing hardware, software ...
http://www.oraclecontactcenteranywhere.com/benefits/benefits.asp
STARS OF THE INDUSTRY
Wayne Andrews founded GeoTel in 1993 as a start-up software company. ... in inbound and outbound calling with 11 facilities and over 2500 employees in the US and Canada. ... Most recently, TeleMark was chosen by Call Center Magazine as .... With more than 20 years in the technology business, Nicholas Tiliacos, ...
http://www.callcentermagazine.com/shared/printableArticle.jhtml?articleID=8701488


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Call center programs continue to evolve, giving business a wider choice than ever of call center solutions. The call center solution industry should be followed closely to monitor business call center software news and trends as well as Web-based options and high-tech call center applications. Call center software firms need to know where they fit in the scheme of things as it relates to their own clients’ best welfare ... Read more

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