Contact Center Solutions
Discover the Benefits of Avaya Contact Center Solutions.
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Discover the Benefits of Avaya Contact Center Solutions.
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Noble-Amcat - Centers CTI Software System
Blended CTI based Marketing and CRM software solution for contact center management: IVR, VoIP, ACD, unified multichannel customer contact.
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Blended CTI based Marketing and CRM software solution for contact center management: IVR, VoIP, ACD, unified multichannel customer contact.
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Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies align their service desk management functions with the needs of the business and automate business processes in multiple areas of their organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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BusinessFlow is complete enterprise order management and multi-channel sales software with a customizable call center order entry interface and customizable customer service interface. Call center functionality is linked dynamically to multi-channel sales functionality, inventory control, order management, payment processing, marketing, and customer relationship management.
Streamline your call center operation with IssueTrak. IssueTrak's 100% Web based solution allows your call center or service desk to run efficiently, resulting in faster resolution of issues, controlled costs and increased customer satisfaction. IssueTrak has proven effective in large and small companies around the world as a platform for a successful call center. Test drive IssueTrak with our online demo!
Need call center technology? Don't waste your budget on expensive hardware... Leverage your existing phones instead. Whether it's a sophisticated PBX or a single phone line, Telax works with what you have! Perfect for centers with 1 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
i-Sight Call Tracking Software helps you work with efficiency. Quickly record calls using call scripting features, or automatically route emails to the right people for resolution. Customize the application to optimize your workflow and ensure that every call is answered. i-Sight is web based and provides easy access to complete call histories and advanced reporting for managers. Reports can be created to show average resolution time, nature of calls and much more.
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.
TCNP3 redefines interactive voice messaging as Interactive Voice Communication and introduces the most advanced agent productivity suite to the call center marketplace. TCNP3 sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. This enables you to apply Interactive Voice Communication strategies that maximize your right party connectivity with each attempt, delivering the highest return on investment in the industry.
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Contactual's on-demand contact center solution allows you to jump-start your call center with no hardware or software to buy and no implementation or maintenance team to hire. OnDemand Contact Center enables organizations to manage customer interactions through a complete, flexible solution, which delivers rapid time to value. Contactual provides phone, email and chat functionalities, ACD, IVR, quality control tools and more to help you build profitable customer relationships.
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Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
The SafeSoft Solutions web-hosted call center software anticipates when to connect agents to live prospects and therefore increases their overall talk time. Our solution bypasses busy signals, answering machines and unanswered calls, among a handful of other filters. Agent call recording capabilities, real-time statistics dashboard, and custom lead forms allow for maximum management and increase in productivity. For more information please take a look at the Features page.
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.
Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by SLA's empower the Enterprise with visibility into all interactions, business intelligence/analytics with the customer. Companies can increase first call resolution for reduced operating costs.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
Call center organizations must innovate to survive in today's economy. They can no longer put much needed capital to expensive premise-based equipment that fails to provide unlimited calling capacity to manage increased account. The LiveVox Hosted VoIP Dialer will allow you to secure twice the Right-Party Contacts, maximizing the productivity of your agents while you control operating expenses. Contact LiveVox to learn about our free demo and pilot program.
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Commercial Financial Services Chooses Davox's Unison Call Center ...
Davox Corporation is a leading supplier of call center software solutions for ... It employs more than 3700 collection and operations professionals and has ...
http://findarticles.com/p/articles/mi_m0EIN/is_/ai_50233370
Davox Corporation is a leading supplier of call center software solutions for ... It employs more than 3700 collection and operations professionals and has ...
http://findarticles.com/p/articles/mi_m0EIN/is_/ai_50233370
Oracle Contact Center Software, Call Center Software, Siebel CRM ...
Oct 1, 2008 ... Solutions team has more than 20 years combined experience ... Contact Center Anywhere virtual call center software by Oracle ...
http://www.promero.com/Default.asp?ItemID=304&rcid=62&pcid=7&cid=62
Oct 1, 2008 ... Solutions team has more than 20 years combined experience ... Contact Center Anywhere virtual call center software by Oracle ...
http://www.promero.com/Default.asp?ItemID=304&rcid=62&pcid=7&cid=62
Call Center Times
HigherGroundInc. is a premier software developer of call recording, ... significantly more cost effective than other call center customer feedback methods. ...
http://www.callcentertimes.com/news/auction.asp
HigherGroundInc. is a premier software developer of call recording, ... significantly more cost effective than other call center customer feedback methods. ...
http://www.callcentertimes.com/news/auction.asp
Telemarketing® Call Center NEWS™
Nortel Introduces Software To Enhance Call Center Productivity ..... The Dialogue Marketing Group seeks more than 100 qualified marketing professionals to ...
http://www.tmcnet.com/ccs/0798/ccsnews0798.htm
Nortel Introduces Software To Enhance Call Center Productivity ..... The Dialogue Marketing Group seeks more than 100 qualified marketing professionals to ...
http://www.tmcnet.com/ccs/0798/ccsnews0798.htm
Oracle Contact Center Anywhere Call Center Software
Oracle Contact Center Telephony Analytics provides call center agents with ... productivity, efficiency and cost benefits by sharing hardware, software and ...
http://www.oraclecontactcenteranywhere.com/benefits/benefits.asp
Oracle Contact Center Telephony Analytics provides call center agents with ... productivity, efficiency and cost benefits by sharing hardware, software and ...
http://www.oraclecontactcenteranywhere.com/benefits/benefits.asp
Call Centers & Business Centers Information | ZoomInfo
Stellar is a leading global provider of call centre and business process .... U.S. call centers, Global Response is privately held and processes more than 1 ...
http://www.zoominfo.com/Industries/call-center/call-centers-business-centers.htm
Stellar is a leading global provider of call centre and business process .... U.S. call centers, Global Response is privately held and processes more than 1 ...
http://www.zoominfo.com/Industries/call-center/call-centers-business-centers.htm
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