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Virtual Call Center
Recession Proof Your Call Center Proven ROI. Watch Demo. Free Advice
www.Contactual.com
Recession Proof Your Call Center Proven ROI. Watch Demo. Free Advice
www.Contactual.com
Call Center Software
Build customer loyalty providing faster, responsive customer contact
www.Avaya.com
Build customer loyalty providing faster, responsive customer contact
www.Avaya.com
Call Center Software
Improve Calls, Customer Acquisition Get a Free ROI Analysis Online!
www.Five9.com
Improve Calls, Customer Acquisition Get a Free ROI Analysis Online!
www.Five9.com
Top 10 Call Center Solns
2008 Top 10 Call Center Software Rankings. Download Free Report Now.
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2008 Top 10 Call Center Software Rankings. Download Free Report Now.
Business-Software.com/Call-Center
Call Center Software
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Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies align their service desk management functions with the needs of the business and automate business processes in multiple areas of their organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
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BusinessFlow is complete enterprise order management and multi-channel sales software with a customizable call center order entry interface and customizable customer service interface. Call center functionality is linked dynamically to multi-channel sales functionality, inventory control, order management, payment processing, marketing, and customer relationship management.
Need call center technology? Don't waste your budget on expensive hardware... Leverage your existing phones instead. Whether it's a sophisticated PBX or a single phone line, Telax works with what you have! Perfect for centers with 1 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.
TCNP3 redefines interactive voice messaging as Interactive Voice Communication and introduces the most advanced agent productivity suite to the call center marketplace. TCNP3 sets the standard for call center optimization by employing proprietary algorithms and dialing logic with SIP/VoIP technology. This enables you to apply Interactive Voice Communication strategies that maximize your right party connectivity with each attempt, delivering the highest return on investment in the industry.
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Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
InVision Enterprise WFM is a web-based solution for enterprise-wide workforce management. The application enables businesses to optimize staff scheduling and delivers significant process improvements and substantial reductions in labor costs. InVision Enterprise WFM includes functionality for accurate workload forecasting, effective scheduling and optimization, as well as comprehensive features for intraday schedule management, adherence monitoring, and real-time analysis.
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.
Customer1 for Contact Centers, and Citizen311 for public sector contact centers is an application that provides a browser based Agent Desktop. With an integrated Knowledge Base, the appropriate content is provided to the agent so the customer never has to repeat their story. Escalations driven by SLA's empower the Enterprise with visibility into all interactions, business intelligence/analytics with the customer. Companies can increase first call resolution for reduced operating costs.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LogMeIn Rescue provides instant, real-time remote control of a customer's computer over the web - anywhere in the world, without being blocked by corporate firewalls. No previous relationship with the system is required. Rescue asks permission from the end user and is specifically designed for attended support of remote PCs. The result is a secure, on-demand solution that gives support organizations the ability handle more incidents, reduce support costs, and ensure high service levels.
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Call Center Software
Zeacom's call center software solutions have enabled more than 2500 customers globally, ... which has worked with contact centers and enterprises for years, ...
http://www.tmcnet.com/channels/call-center-software/
Zeacom's call center software solutions have enabled more than 2500 customers globally, ... which has worked with contact centers and enterprises for years, ...
http://www.tmcnet.com/channels/call-center-software/
Oracle Call Center Software : CRM On Demand - Promero tech resources
call center software and systems for companies of any size, along with On ... and desktop and portable personal computers that are sold in more than 200 ...
http://promero.com/tech-resources.asp
call center software and systems for companies of any size, along with On ... and desktop and portable personal computers that are sold in more than 200 ...
http://promero.com/tech-resources.asp
Oracle Call Center Software Intelligent Contact Center
More than 80% of all data in an enterprise-including the contact center-is .... Basically, it can be said that the Oracle call center software is a hosted ...
http://www.promero.com/call_center_intelligence/call_center_intelligence.asp
More than 80% of all data in an enterprise-including the contact center-is .... Basically, it can be said that the Oracle call center software is a hosted ...
http://www.promero.com/call_center_intelligence/call_center_intelligence.asp
Interactive Intelligence Wins Call Center Magazine's Product of ...
Apr 24, 2007 ... INDIANAPOLIS -- Call Center Magazine has awarded the Interactive ... The company was founded in 1994 and has more than 2500 customers ...
http://findarticles.com/p/articles/mi_m0EIN/is_2007_April_24/ai_n27213101
Apr 24, 2007 ... INDIANAPOLIS -- Call Center Magazine has awarded the Interactive ... The company was founded in 1994 and has more than 2500 customers ...
http://findarticles.com/p/articles/mi_m0EIN/is_2007_April_24/ai_n27213101
Amtel Deploys New IP Contact Centre Software for Massey University ...
Jan 14, 2008 ... (Nasdaq: ININ) IP-based contact centre automation software for Massey University , ... 1994 and has more than 2500 customers worldwide. ...
http://www.amtel.co.nz/documents/Massey_Uni_1207_6.pdf
Jan 14, 2008 ... (Nasdaq: ININ) IP-based contact centre automation software for Massey University , ... 1994 and has more than 2500 customers worldwide. ...
http://www.amtel.co.nz/documents/Massey_Uni_1207_6.pdf
SalesForce Expands Customer Service Platform with Genesys to ...
Following the merger of SalesForce and contact center provider Salmat earlier ... to replace currently installed call center solutions with Genesys software ...
http://www.genesyslab.com/news/archives/2005/august/salesforce.asp
Following the merger of SalesForce and contact center provider Salmat earlier ... to replace currently installed call center solutions with Genesys software ...
http://www.genesyslab.com/news/archives/2005/august/salesforce.asp
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