Call Center Software: Enterprise Business (More than 2500), Inbound Calls, Outbound Calls, IVR 

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VoIP Based Virtual Call Centers Lower Your Cost/Call - Free Trial
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Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home.
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
VoiceNet is an award-winning contact center software suite with automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry's best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
Need call center technology? Don't waste money on expensive hardware and hiring tech staff to manage it. Use your existing phones and choose a partner that provides support at no additional cost. Perfect for teams of 3 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LiveVox offers: ??? State of the Art Dialer with Inbound/Outbound Agent Blending + Voice Broadcasting ??? Unlimited line and dialer capacity on-demand and no line starvation ??? Quick Connect with Predictive Pacing and sub-second screen pops with ability to control abandons ??? No capital expenses or upgrade fees required ??? no seat licenses, no upfront costs ??? No short duration charges or minimum duration games ??? one simple per-minute cost

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Contact Center Software, Call Center Software, Siebel CRM OnDemand ...
Contact Center Anywhere, call center software, hosted call center, ... Add full feature functionality, click to talk, inbound, outbound, call activity and more. ... Voice enabled solutions for the enterprise, call center IVR, government, ... Intelligent hosted call routing software that routes inbound 800 calls ...
http://www.promero.com/
Oracle Call Center Software Intelligent Contact Center
More than 80% of all data in an enterprise-including the contact center-is ... collected at the contact center (calls/email/chat) to better understand: .... Basically, it can be said that the Oracle call center software is a ... Oracle is one of the largest players in the software developer business right now. ...
http://www.promero.com/call_center_intelligence/call_center_intelligence.asp
Call Center, Bug Tracking and Project Management Tools for Linux
At the low-end, CRM systems are no more than glorified address books, such as the contact ..... 'Instant Call Back' queues and routes customer phone calls to the ..... These include SPEX Enterprise Software Evaluations, the CMP group's ...
http://linas.org/linux/pm.html
Call Center Software
Call Center Software by Zeacom. The Call Center Software Channel features FREE ... Today, it's no secret that businesses are more competitive than ever as they .... consists of the perfect mix of an inbound call center with 24x7 access, ... to think again about using cheap labour for activities such as sales calls. ...
http://www.tmcnet.com/channels/call-center-software/listAll.aspx
Oracle Contact Center Anywhere Call Center Software
The solution provides the ability to listen in on agent calls and join or ... Oracle Contact Center Telephony Analytics provides call center agents ... Oracle Contact Center Telephony Analytics includes prebuilt data models, more than 150 ... productivity, efficiency and cost benefits by sharing hardware, software ...
http://www.oraclecontactcenteranywhere.com/benefits/benefits.asp
Collection Firm Overhauls Contact Center Technology to Improve ...
The new software, called Customer Interaction Center([R]) (CIC CIC ... was deployed to provide more cost-effective and less complex inbound and ... "As a collection agency, the ability to automate outbound calls and customize call routing rules ... Interactive Intelligence was founded in 1994 and has more than 2500 ...
http://www.thefreelibrary.com/Collection+Firm+Overhauls+Contact+Center+Technology+to...


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Call center programs continue to evolve, giving business a wider choice than ever of call center solutions. The call center solution industry should be followed closely to monitor business call center software news and trends as well as Web-based options and high-tech call center applications. Call center software firms need to know where they fit in the scheme of things as it relates to their own clients’ best welfare ... Read more

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