SpitFire Call Center Software
Affordable and easy to use! Winner of Product of the Year!
www.SpitFireDialers.com
Affordable and easy to use! Winner of Product of the Year!
www.SpitFireDialers.com
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Call Center Outbound
Supports 500+ agents, API or GUI, Agents use home PC, phone & net.
www.CallFire.com
Supports 500+ agents, API or GUI, Agents use home PC, phone & net.
www.CallFire.com
Inbound Call Centers
VoIP Based Virtual Call Centers Lower Your Cost/Call - Free Trial
www.Five9.com
VoIP Based Virtual Call Centers Lower Your Cost/Call - Free Trial
www.Five9.com
Automate Outbound Calling
Smart Voice Broadcast- No Setup Fee or Contract. Money Back Guarantee!
www.IfByPhone.com
Smart Voice Broadcast- No Setup Fee or Contract. Money Back Guarantee!
www.IfByPhone.com
Use Speech Analytics To
Dramatically Reduce AHT, Optimize Workforce + Improve Op Efficiency
www.callminer.com
Dramatically Reduce AHT, Optimize Workforce + Improve Op Efficiency
www.callminer.com
Get More from Outbound
No Equipment Needed, 24/7 Support Get Fast & Easy Voice Broadcasting!
www.kellymediagroup.com/
No Equipment Needed, 24/7 Support Get Fast & Easy Voice Broadcasting!
www.kellymediagroup.com/
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Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
Contactual's OnDemand Contact Center solution allows you to quickly and easily deploy a call center with no specialized hardware or software to buy and no implementation or maintenance team to hire. Contactual provides skills-based routing for phone, email & chat interactions, IVR, CTI, call recording and monitoring, comprehensive reporting, and much more. Contactual enables organizations to effectively manage customer interactions regardless of agent location - in-house, remote, or at-home.
i-Sight Call Tracking Software helps you work with efficiency. Quickly record calls using call scripting features, or automatically route emails to the right people for resolution. Customize the application to optimize your workflow and ensure that every call is answered. i-Sight is web based and provides easy access to complete call histories and advanced reporting for managers. Reports can be created to show average resolution time, nature of calls and much more.
VoiceNet is an award-winning contact center software suite with automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry's best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
Boost calls 50% or more with our Outbound Call Center Software which includes
Autodialing, Call-Scripting, Call Recording, Web Lead Integration & Customizable Lead Routing, and much more. View Online Demo or try a 30-Day Trial! OFER VALID ONLY FOR US AND CANADIAN CUSTOMERS
Transera offers the most adaptive on-demand virtual call center solution for distributed agents. Organizations of any size can rapidly deploy a feature-rich call center for agents located anywhere in the world, including in-house, outsourced, remote, or at home. Transera provides an unprecedented level of visibility and control over distributed call center operations while ensuring the best customer experience at the lowest cost.
Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.
Numara FootPrints - NEW 9.5 enhanced GUI offers an improved interface design that sets the precedent with its ease of implementation and configuration. Numara FootPrints aligns service desk management functions with the needs of your business and automates business processes in multiple areas of your organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
Learn More:
Free DemoLearn More
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
BusinessFlow is complete enterprise order management and multi-channel sales software with a customizable call center order entry interface and customizable customer service interface. Call center functionality is linked dynamically to multi-channel sales functionality, inventory control, order management, payment processing, marketing, and customer relationship management.
IPscape offers software as a service for contact centres of typically less than 100 seats. Our approach allows you to break free from traditional, old world approaches to call centre technology. No upfront capital outlay, no multiple suppliers, no bloated software that???s painful to use; just a simple (and clever) pay-as-you-use solution combining voice and software to suit your business model. All you need is a web browser and business grade voice - simple, easy, done.
LiveVox offers:
??? State of the Art Dialer with Inbound/Outbound Agent Blending + Voice Broadcasting
??? Unlimited line and dialer capacity on-demand and no line starvation
??? Quick Connect with Predictive Pacing and sub-second screen pops with ability to control abandons
??? No capital expenses or upgrade fees required ??? no seat licenses, no upfront costs
??? No short duration charges or minimum duration games ??? one simple per-minute cost
Noetica's SYNTHESYS call center management software provides the most intuitive agent guidance technology on the market by combining SOA (Service Oriented Architecture) and BPM (Business Process Management) techniques delivered through a unique visual logic-mapping interface. With SYNTHESYS you can build your own Customer Interaction Management Solution and adapt your Agent User Interface quickly and easily to your existing infrastructure without any programming.
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Web Listings
Call Center Software: call tracking software, call management software
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Call centre - Wikipedia, the free encyclopedia
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Premise-based Call Center Technology Historically, call centers have been built on ... Virtual Call Center Technology With the advent of the Software as a service ... Types of calls are often divided into outbound and inbound. ... Blended call centre - Combining automatic call distribution for incoming calls with ...
http://en.wikipedia.org/wiki/Call_centre
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Call Center Software, Predictive Dialer, ACD, IVR, Recording ...
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